Yvonne K. Medeiros
Kihei,HI
Summary
Seasoned Account Manager Associate with a robust background at Brown & Brown Insurance, adept in client acquisition and account growth. Leveraging analytical skills and organizational prowess, I excel in driving customer satisfaction and business development. Proven track record in enhancing account management processes, achieving a significant increase in client retention and sales performance.
Overview
7
7
years of professional experience
Work History
Large Commercial - Account Manager Associate
Brown & Brown Insurance Company
Honolulu, Hawaii
05.2023 - 01.2024
- Primarily responsible for maintaining accounts
- Correspond with potential and existing clients
- Claims processing for commercial and marine capacities
- Prepare renewal and new proposals
- Process and issue endorsements
- Market potential client accounts
- Assist executive account managers accordingly
Recreation Hostess
AULANI A RESORT AND SPA
Kapolei, Hawaii
06.2021 - 05.2023
- Primarily responsible for assisting guests through exceptional interactions
- Created and provided guest accommodations according per guest request
- Performed followed up calls to guest as a courtesy to ensure optimum experience
- Performed transactions via POS system and renders evidential means as necessary
- Executed additional tasks per request to ensure proper safety protocols were satisfied
Property Claims Adjuster
FIRST INSURANCE COMPANY OF HAWAII
Honolulu, Hawaii
06.2019 - 04.2020
- Initial point of contact for clients reporting claims for damaged property (commercial and personal property)
- Scheduled and conducted detailed inspection of damages to premises
- Conducted thorough investigation to ensure applicable coverage for loss in accordance with policy terms
- Determined eligible coverage for incident
- Issued payments accordingly
- Assisted contractors and remediation companies with completion of jobs reviewing any supplements and additional work for approval
Claims Adjuster
GEICO
Honolulu, Hawaii
11.2016 - 09.2018
- Initial point of contact for customers reporting accidents/ incidents
- Prepare and set up claims for reported incidents
- Arrange inspection appointments for damages sustained to vehicles
- Issue payments accordingly
- Compose corresponding material for all involved parties
- Maintain and handle claims accordingly
Education
Bachelor of Business Administration - Finance & Marketing
University of Hawaii
05-2026
Skills
- MS Office
- Excel
- Access
- Outlook
- Power Point
- Organizational skills
- Analytical skills
- Internet savvy
- Sales tactics
- Client acquisition
- Account growth
- Sales negotiations
- Business strategies
- Multitasking
- Customer Engagement
- Reliability
- Networking skills
- Pricing strategy
- Team member motivation
- Business Development
- Customer Satisfaction
- Cross selling
- Cold-calling
- Team building
- Account Management
- Sales Presentations
- Acquire new business
- Sales strategy
License
Insurance Producer, Casualty & Property, 02/28/25
Timeline
Large Commercial - Account Manager Associate
Brown & Brown Insurance Company
05.2023 - 01.2024
Recreation Hostess
AULANI A RESORT AND SPA
06.2021 - 05.2023
Property Claims Adjuster
FIRST INSURANCE COMPANY OF HAWAII
06.2019 - 04.2020
Claims Adjuster
GEICO
11.2016 - 09.2018
Bachelor of Business Administration - Finance & Marketing
University of Hawaii
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