Jumaane Howard
Philadelphia
Summary
Personable and detail-focused professional with strong understanding of financial principles and customer service. Knowledge of account management and data analysis, coupled with proficiency in Microsoft applications. Committed to driving efficient processes and contributing to client satisfaction.
Overview
6
6
years of professional experience
Work History
Account Specialist - Global Life Science Practice
Aon
01.2021 - Current
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
- Adhered to standards of quality and service as well as all compliance requirements.
Risk Management Intern
Diversified Insurance Industries
06.2019 - 08.2019
- Assisted producers with client presentations/appointments for renewals and new business inquiries
- Supported account managers with servicing clients and preparing account summaries
- Reviewed carrier policies for both personal and commercial lines
Education
BBA - Risk Management And Insurance, Legal Studies
Temple University
Philadelphia, PA12.2020
Skills
- Account Servicing
- Reliability
- Teamwork and collaboration
- Attention to detail
- Customer relationship development
- Document management
Timeline
Account Specialist - Global Life Science Practice
Aon
01.2021 - Current
Risk Management Intern
Diversified Insurance Industries
06.2019 - 08.2019
BBA - Risk Management And Insurance, Legal Studies
Temple University
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