Justine Thompson
Winchester,MA
Summary
Accomplished Global Luxury Account Executive at Marriott International, Luxury Group, adept in customer relationship management and strategic selling. Demonstrated success in exceeding sales targets through innovative solutions and effective contract negotiation. Excelled in building robust client relationships, enhancing brand awareness, and driving revenue growth. Skilled in research and analysis, with a proven track record of improving client retention rates. Continuously engaging and increasing customer relationships though customer service and strong communication.
Overview
31
31
years of professional experience
Work History
Global Luxury Account Executive
Marriott International, Luxury Group
08.2006 - Current
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Streamlined account management processes for increased efficiency and improved client retention rates.
- Developed a solid pipeline of prospects through diligent research and targeted outreach efforts.
- Participated actively in networking events and trade shows, representing the company professionally and expanding its reach within target markets.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Negotiated contracts successfully, securing favorable terms for both the company and clients.
National Account Sales Manager
The Ritz-Carlton Hotel Company
09.2001 - 08.2006
- Represented the original Ritz-Carlton Boston and the Ritz-Carlton Boston Common in group sales
- Established rapport with potential customers at industry events, expanding brand reach while gathering valuable market insights.
- Built strong relationships with key clients for improved customer satisfaction and long-term retention.
- Managed a diverse portfolio of national accounts, ensuring consistent revenue growth and profitability.
- Exceeded Goal each year
Sales Manager
The Ritz-Carlton Boston
07.1997 - 08.2006
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Increased sales revenue by developing and implementing effective sales strategies.
Senior Sales Manager
The Tremont House Hotel
09.1993 - 07.1997
- Connected with prospects through trade shows, cold calling and local-area networking.
- Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunity.
- Investigated competitive landscape to anticipate negative business impacts.
- Exceed goals each year by 150%
Education
Bachelor of Science - Communications
James Madison University
Harrisonburg, VA05-1991
Skills
- Customer relationship management
- Account servicing
- Research and analysis
- Client relationship building
- Sales proficiency
- Account management
- Sales expertise
- Goals and performance
- Customer relations
- Customer relationships
- Strategic selling
- New business opportunities
- Contract negotiation
- Customer presentations
- Customer rapport
- Relationship building and management
- Customer service
- Sales quota achievement
- Strong relationships
- Account planning
- Managing client relationships
Accomplishments
Chairman's Club winner- Multiple years
Exceeded Goals within the GSO by over 10% every year
Conducted sales training on behalf of the GSO to the field through our corporate office
Mentor new and seasoned hotel sales talent
Manager of the Quarter, twice while on property.
Account owner of the GSO largest producing group "Mastery fo the GSO" winner in 2023 an 2024.
Timeline
Global Luxury Account Executive
Marriott International, Luxury Group
08.2006 - Current
National Account Sales Manager
The Ritz-Carlton Hotel Company
09.2001 - 08.2006
Sales Manager
The Ritz-Carlton Boston
07.1997 - 08.2006
Senior Sales Manager
The Tremont House Hotel
09.1993 - 07.1997
Bachelor of Science - Communications
James Madison University
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