Elizabeth Nelson
Springfield,MO
Summary
Detail-oriented professional specializing in customer relationship management with a proven track record of resolving complaints and improving customer satisfaction. Strong work ethic complemented by a friendly demeanor. Experienced in enhancing marketing strategies and optimizing social media platforms for increased engagement.
Overview
3
3
years of professional experience
Work History
Global Account Executive
ConferenceDirect
Springfield, MO
01.2024 - Current
- Expanded business opportunities by establishing connections with new clients, resulting in increased sales pipeline.
- Managed vendor relationships, negotiating contracts and service agreements to optimize service delivery.
- Assessed customer needs quickly in various service situations.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Coordinated logistics for multiple conferences, ensuring seamless event execution and enhancing attendee experience.
- Conducted post-event evaluations to gather feedback for future conference improvements.
- Collaborated with diverse teams to drive project success.
Barista
7brew Coffee
Springfield, MO
03.2024 - Current
- Operated espresso machines and brewing equipment with precision.
- Provided friendly customer service at all times.
- Assisted customers with menu selections and product recommendations.
- Recognized customer needs to enhance their overall experience. of customers promptly and efficiently.
- Resolved customer complaints and ensured satisfaction with service quality.
- Monitored cash handling procedures to ensure accuracy during transactions.
- Managed inventory levels and placed orders for coffee supplies and equipment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Real Estate
Kaplan Real Estate Education
Remote12-2024
High School Diploma -
Adrian R-III
Adrian, MO05-2024
Skills
- Event coordination
- Customer relationship management
- Vendor negotiation
- Client onboarding
- Customer engagement
- Inventory management
- Organizational management
- Leadership and supervision
- Effective communication
- Time optimization
- Detail orientation
- Teamwork
- Professional conduct
- Facility maintenance
Timeline
Barista
7brew Coffee
03.2024 - Current
Global Account Executive
ConferenceDirect
01.2024 - Current
Real Estate
Kaplan Real Estate Education
High School Diploma -
Adrian R-III