Margaret Greener
DEKALB,IL
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
20
20
years of professional experience
Work History
Life & Health Account Manager
Keystone Partners
11.2006 - 08.2023
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Education
Bachelor of Arts - Art
Northern Illinois University
Dekalb, ILSkills
My career has been Customer Service in all of the jobs that I have had My focus has been Life and Health insurance Here are some of those tasks:
- Market Small Group Employer Health, Life, Dental, Disability plans
- Give assistance to Clients in understanding their policies
- Administrative services to Group's plans at the annual renewal of the plans
- Assist Clients, both Individuals and Small Group Employer with claim questions
- Assist Clients by making a call to a carrier to assist in resolving any issues with plans Billing, Claims, and Correspondence
- Account Servicing
- Customer Service
- Contract Negotiation
- Account Management
- Client Relationship Management
Reading & Drawing
I love mystery books, and books about people & relationships. My favorite author is James Patterson, although I like a variety of book themes.
I've been getting back to my water colors and pencil drawings.
Timeline
Life & Health Account Manager
Keystone Partners
11.2006 - 08.2023
Bachelor of Arts - Art
Northern Illinois University
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