Christine VanDam
Grand Haven,MI
Summary
Accomplished Life & Health Account Manager at Lake Michigan Insurance Agency, adept in client relations and account management. Demonstrated expertise in enhancing customer satisfaction and retention, coupled with a strong foundation in teamwork and collaboration. First female in Michigan to become a Drug Recognition Expert, showcasing exceptional investigative skills and a commitment to public safety.
Overview
24
24
years of professional experience
Work History
Life & Health Account Manager
Lake Michigan Insurance Agency
11.2021 - Current
- Increase client satisfaction by building strong relationships and addressing their needs promptly.
- Maintain high client retention rate by providing exceptional customer service and anticipating client needs.
- Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Educate clients on the benefits of various insurance products for optimal decision-making and financial planning.
Teller
LMCU
04.2021 - 04.2021
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Rural Carrier Associate
USPS
12.2018 - 03.2021
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Signed and received mail with signature requirements upon delivery and loading.
- Adapted quickly to changing weather conditions, maintaining professional performance levels in various climates while prioritizing safety precautions at all times.
Delivery Driver
Shipt
08.2016 - 12.2018
- Delivered groceries to customer doorsteps.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
Sheriff Deputy
Allegan County Sheriff's Office
08.2000 - 08.2016
- Maintained high levels of officer safety by enforcing strict adherence to protocols during high-risk situations and incidents.
- Collaborated with other law enforcement agencies on joint task forces, increasing information sharing and case resolution efficiency.
- Prepared, processed, and transmitted various reports.
- Conducted thorough investigations to solve complex cases, leading to successful convictions and victim restitution.
- Managed emergency situations effectively, protecting lives and property through swift decision-making and resource allocation.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- First female in the State of Michigan to become DRE (Drug Recognition Expert) certified.
- Two years spent in the detective bureau as a Domestic Violence Investigator.
- Multiple years spent in the traffic division enforcing traffic violations and drug interdiction.
Education
Associate of Arts - Law Enforcement
Grand Rapids Community College
Grand Rapids, MI05.2000
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Goal-Oriented
- Issue Resolution
Timeline
Life & Health Account Manager
Lake Michigan Insurance Agency
11.2021 - Current
Teller
LMCU
04.2021 - 04.2021
Rural Carrier Associate
USPS
12.2018 - 03.2021
Delivery Driver
Shipt
08.2016 - 12.2018
Sheriff Deputy
Allegan County Sheriff's Office
08.2000 - 08.2016
Associate of Arts - Law Enforcement
Grand Rapids Community College
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