Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Emily J Christiansen

Orem

Summary

Dedicated Payment Posting Specialist with a proven track record. Over 17 years experience in customer service. Adept at prioritizing and multi-tasking in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Skilled in insurance verification and conflict resolution. Committed to maintaining HIPAA compliance while delivering exceptional service and support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Payment Posting Specialist

Revere Health
04.2023 - 11.2025
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Digitized paper documents by scanning and uploading to electronic database.
  • Viewed images to determine appropriate indexing decisions based on type of document.

Customer Service Manager

Cinemark USA
06.2010 - 03.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Planned staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Reconciled safe and cash drawers at start and end of each shift, accounting for errors, and resolving discrepancies.

Education

Associate of Applied Science - Dental Assisting

Provo College
Provo, UT

Skills

  • Insurance verification
  • HIPAA compliance
  • Accounting principles
  • Data entry proficiency
  • Cash handling experience
  • Scheduling
  • Verbal and written communication
  • Filing
  • Conflict resolution

Certification

  • Certificate of Completion with Prevent Child Abuse Utah
  • Medicare Compliance Certification, Revere Health - Annually
  • HIPPA Compliance Certification, Revere Health - Annually
  • OSHA Compliance Certification, Revere Health - Annually

Interests

  • Cooking
  • Quilting
  • Reading

Timeline

Payment Posting Specialist

Revere Health
04.2023 - 11.2025

Customer Service Manager

Cinemark USA
06.2010 - 03.2023

Associate of Applied Science - Dental Assisting

Provo College

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Emily J Christiansen