Symantha Hall
Fort Myers,FL
Summary
Dedicated Medical Coder/Biller with10 years of experience in medical coding and billing, including claims posting, AR billing, and insurance verifications.
Proficient in ICD-9 and ICD-10 coding, with a strong understanding of medical terminology and anatomy. Skilled in patient care, medical records, and front desk operations. Possess a strong background in customer service and a commitment to detail-oriented work. Willing to relocate to: Fort Myers, FL Authorized to work in the US for any employer
Experience in accurately managing and reconciling payments, coupled with keen eye for detail. Known for strong collaboration and adaptability in fast-paced environments.
Proficient in payment processing systems and problem-solving.
Experienced with managing and reconciling payments efficiently. Utilizes attention to detail and analytical skills to ensure accuracy in financial records.
Track record of resolving discrepancies and maintaining seamless payment operations.
Overview
17
17
years of professional experience
Work History
Payment Posting Specialist
Orthopedic Specialists of SW Florida
10.2024 - Current
- Maintained strict compliance with HIPAA, CMS, and payer-specific guidelines during payment posting activities.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Identified trends in payer denials and collaborated with other departments to resolve recurring issues proactively.
- Contributed to improved patient satisfaction by promptly addressing inquiries related to their payments or account balances.
- Collaborated closely with coding specialists for accurate charge capture, enabling timely and complete reimbursement from payers.
- Reduced manual data entry errors with accurate payment postings and account reconciliations.
- Served as a subject matter expert on payer contracts, fee schedules, and reimbursement methodologies for the team.
- Improved payment processing efficiency by implementing automated posting systems.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Medical Coder/Biller
Frantz Eyecare
04.2022 - Current
- Posting surgery claims
- Ambulatory surgery
- Posting facility claims
- Run reports
- AR billing
- Claims
- Denials
- Verification
- Appeals
Insurance Specialist
Barnes Family Chiropractic
12.2020 - 04.2022
- Medical Receptionist as well as handling billing and insurance verifications and denials.
- Work with intake to confirm patient insurance eligibility and benefits prior to service
- Contact insurance companies, as needed, to verify patient coverage
- Obtain authorization for procedures and services, as required
- Communicate with providers, office staff, and patients to obtain necessary information
- Assists with additional projects as assigned by direct supervisor.
- I am extremely
- Is goal and detail-oriented.
- Is collaborative and a team player.
- Is an effective communicator.
- Takes initiative.
- Has strong adaptability skills.
- Ability to prioritize and multitask
Front Desk Secretary / C.A / Insurance and Billing
Dr. Melina Youngs
05.2014 - 06.2017
- Schedule patient appointments
- Verification of Insurance Benefits
- Answer telephone and triage
- Pull prep charts-filing
- Perform physical therapy such as Electric stimulation, ultrasound, and decompression
- Proficient in all Front Desk clerical duties
Server/Service Coordinator
Edison Country Club and Banquet Center
01.2012 - 01.2014
- Responded to guests requests in a timely, friendly and efficient manner providing exceptional service
- Ensure knowledge of menu and restaurant promotions and specials
- Take guest food and/or beverage orders and input orders in appropriate point-of-sale system
- Retrieve and deliver food and beverage orders in a timely manner
- Ensure guest satisfaction throughout the meal service
- Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
- Ensure serving station is well-stocked at all times
Sales/Service Coordinator
Olive Garden
01.2009 - 01.2011
- Answered all telephone calls and return messages promptly
- Greeted guests providing professional, friendly and engaging service
- Coordinates activities, information, appointments, and meetings timely
- Maintained and updated the club's wine inventory, pricing, and prepares invoices for signatures and processing.
Education
Associate of Science - Medical coding
Edison State College
Fort Myers, FL01.2017
High school diploma or GED - undefined
Associate in Arts - General
Edison State College
Fort Myers, FL12.2015
Skills
- Coding (2 years)
- CPT coding (2 years)
- Customer service (10 years)
- ECLIPSE (3 years)
- Medical Billing
- EMR Systems
- Medical Coding
- Insurance Verification
- Medical Scheduling
- Medical Records
- Anatomy Knowledge
- Patient Care
- Medical Terminology
- Medical Imaging
- Physiology Knowledge
- Clerical Experience
- HIPAA
- Web Services
- ICD-10
- Basic math
- Front desk
- Medical office experience
- Medical Receptionist
- ICD-9
- ICD Coding
- Documentation review
- Computer literacy
- Microsoft Office
- Phone etiquette
- Medicare
- Microsoft Excel
- Microsoft Word
- Accounts receivable
- EDI
- EMR systems
- Medical records
- Medical terminology
- Medical coding
- ICD coding
- Typing
- Clerical experience
- Eclipse
- HIPAA compliance
- Payment reconciliation
- Accuracy and speed
- Insurance verification
- Data entry proficiency
- Medical billing expertise
- Follow-up skills
- Attention to detail
- Multitasking and organization
- Team collaboration
- Billing systems and software
- Verbal and written communication
Languages
English - Expert
Timeline
Payment Posting Specialist
Orthopedic Specialists of SW Florida
10.2024 - Current
Medical Coder/Biller
Frantz Eyecare
04.2022 - Current
Insurance Specialist
Barnes Family Chiropractic
12.2020 - 04.2022
Front Desk Secretary / C.A / Insurance and Billing
Dr. Melina Youngs
05.2014 - 06.2017
Server/Service Coordinator
Edison Country Club and Banquet Center
01.2012 - 01.2014
Sales/Service Coordinator
Olive Garden
01.2009 - 01.2011
High school diploma or GED - undefined
Associate in Arts - General
Edison State College
Associate of Science - Medical coding
Edison State College
Additional Information
- Qualifications/Skills
- Excellent oral and written communication skills
- Proven Customer Service Skills
- Excellent organizational skills and adheres to company policy and procedures
- Proficient in medical terminology
- ICD-10 CM/PCS and CPT coding knowledge
- Excellent computer skills including MS Word, Excel and medical software
- Software proficiency in Windows, MS Office 2016
- Epic Healthcare software
- Practice Fusion EHR software
- Knowledge of 3M Encoder software
- Proficient in ECLIPSE software
- Works under limited supervision with ability to understand/meet deadlines
- Maintains a positive/respectful attitude and is a team player
- Self-motivated with ability to prioritize ~ Multi-tasking skills proficient
Assessments
- Protecting patient privacy — Proficient November 2023 Understanding privacy rules and regulations associated with patient records Full results: Proficient
- Customer service — Proficient November 2020 Identifying and resolving common customer issues Full results: Proficient
- Medical terminology — Proficient July 2021 Understanding and using medical terminology Full results: Proficient
- Medical billing — Proficient November 2023 Understanding the procedures and forms used for medical billing Full results: Proficient
- Data entry: Attention to detail — Proficient November 2021 Maintaining data integrity by detecting errors Full results: Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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