Emily (Milly) Thomason
Roselle,Illinois
Overview
1
1
year of professional experience
Work History
To-Go Specialist
Village Tavern & Grill
Schaumburg, IL
01.2025 - 08.2025
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Processed and packaged go-to orders, ensuring accurate items, special requests, and presentation standards.
- Verified order accuracy by cross-checking receipts against prepared items before handoff to customers or delivery drivers.
- Coordinated with kitchen staff to prioritize and expedite to go orders during peak hours.
- Handled customer interactions for take-out with professionalism and efficiency.
- Managed order flow while using POS systems to track, update, and fulfill incoming take-out requests.
- Maintain quality control by checking temperature, portion size, and packaging integrity before release.
Food Expo/Runner
Village Tavern & Grill
Schaumburg, IL
01.2025 - 08.2025
- Managed high-volume service during peak hours while maintaining organization & composure.
- Plated and garnished soups for service, and communicated salad orders to kitchen staff for synchronized service.
- Coordinated timing between kitchen staff and servers to ensure food was delivered hot, fresh & according to the guests specifications.
- Reviewed and garnished plated dishes for presentation and accuracy before delivery.
- Maintained cleanliness and organization of the expo line in compliance with health & safety standards.
- Supported teamwork by assisting servers and bussers during rush periods.
- Streamlined service flow by reading and relaying tickets between the kitchen & waitstaff, ensuring prompt and correct dish delivery.
Hostess
Village Tavern & Grill
Schaumburg, IL
11.2024 - 08.2025
- Managed high-volume service during peak hours while maintaining organization & composure.
- Plated and garnished soups for service, and communicated salad orders to kitchen staff for synchronized service.
- Coordinated timing between kitchen staff and servers to ensure food was delivered hot, fresh & according to the guests specifications.
- Reviewed and garnished plated dishes for presentation and accuracy before delivery.
- Maintained cleanliness and organization of the expo line in compliance with health & safety standards.
- Supported teamwork by assisting servers and bussers during rush periods.
- Streamlined service flow by reading and relaying tickets between the kitchen & waitstaff, ensuring prompt and correct dish delivery.
Timeline
To-Go Specialist
Village Tavern & Grill
01.2025 - 08.2025
Food Expo/Runner
Village Tavern & Grill
01.2025 - 08.2025
Hostess
Village Tavern & Grill
11.2024 - 08.2025