Misty Russell
Terrell,TX
Summary
Detail-oriented professional with strong multitasking abilities and effective phone etiquette. Proven track record in enhancing customer satisfaction through streamlined order processing and accurate service.
Overview
15
15
years of professional experience
Work History
To-Go Specialist
Olive Garden Restaurant
Rockwall, TX
06.2015 - Current
- Streamlined order processing to enhance customer satisfaction and reduce wait times.
- Coordinated with kitchen staff to ensure accurate and timely food preparation for takeout orders.
- Managed inventory levels of to-go packaging materials, ensuring readiness for peak service periods.
- Trained new team members on efficient handling of to-go orders and customer service protocols.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
Head Hostess
Applebee's Grill + Bar
Rockwall, TX
03.2011 - 04.2015
- Supervised front-of-house operations, ensuring seamless guest experiences and optimal table turnover.
- Trained and mentored new host staff, enhancing team performance and service consistency.
- Coordinated reservations and managed waitlists to maximize seating efficiency during peak hours.
- Developed and implemented procedures to improve customer satisfaction scores through attentive service.
- Handled guest inquiries and complaints professionally, fostering positive relationships and repeat visits.
- Monitored dining area for cleanliness and organization, supporting overall restaurant ambiance.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Monitored seating area and checked restrooms regularly to keep spotless.
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Goal oriented
- Order accuracy
- Detail-oriented
- Food handling
- Point of sale systems
Timeline
To-Go Specialist
Olive Garden Restaurant
06.2015 - Current
Head Hostess
Applebee's Grill + Bar
03.2011 - 04.2015