Jakyra Gottshall
Greenville,NC
Summary
Driven to find a job that I'm comfortable and familiar with as I continue my education and adjust to a new area and being on my own.
Professional with strong background in food service, specializing in efficient order management and exceptional customer service. Consistently ensures smooth operations and timely delivery in fast-paced environment. Highly adaptable team player focused on achieving results and meeting customer expectations. Skilled in multitasking, communication, and problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
To-Go Specialist
Cracker Barrell
08.2024 - Current
- Prepared and packaged to-go orders efficiently, ensuring accuracy and prompt delivery.
- Collaborated with kitchen staff to maintain high food quality standards for takeout services.
- Utilized point-of-sale systems to process transactions accurately and manage customer orders.
- Assisted in training new team members on operational procedures and customer service standards.
- Streamlined order assembly processes, reducing wait times and improving customer satisfaction.
Host
Sunnyside Restaurant
09.2023 - 08.2024
- Completed checkouts on register
- Clean and sanitize bathrooms
- Greeted and seated guests, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on procedures, enhancing team efficiency and service quality.
- Handled customer inquiries and concerns, providing effective solutions to enhance satisfaction.
- Monitored dining area for cleanliness and organization, maintaining a welcoming atmosphere.
- Assisted in developing strategies for improving guest wait times during peak hours.
Dietary Aid
Forest Park Nursing Home
02.2023 - 07.2023
- Assisted in meal preparation and service for residents, ensuring adherence to dietary restrictions.
- Maintained cleanliness of dining areas and kitchen, following sanitation guidelines.
- Supported the implementation of food safety protocols during meal assembly and service.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Front End Associate
Walmart
11.2021 - 03.2022
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Handled customer complaints effectively, resolving issues to uphold store reputation.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Member
Sheetz
04.2021 - 11.2021
- Provided excellent customer service by addressing inquiries and resolving issues efficiently.
- Operated point-of-sale systems accurately, ensuring smooth transaction processes.
- Maintained cleanliness and organization of work areas to enhance customer experience.
- Collaborated with team members to optimize inventory management and stock replenishment.
- Monitored product quality and freshness, ensuring compliance with safety standards.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
GED -
Pitt Community College
Winterville, NC10-2025
Skills
- Effective problem resolution
- Clear verbal communication
- Strong organizational skills
- Prioritization and scheduling
- Cross-functional teamwork
- Strong focus on accuracy
- Experienced in dynamic work conditions
- Currency exchange
- Experienced in operating POS systems
- Phone etiquette
- Quick learner
- Strong multitasking
Certification
ACT Nation Career Readiness Certificate
Gold
12/4/25
Timeline
To-Go Specialist
Cracker Barrell
08.2024 - Current
Host
Sunnyside Restaurant
09.2023 - 08.2024
Dietary Aid
Forest Park Nursing Home
02.2023 - 07.2023
Front End Associate
Walmart
11.2021 - 03.2022
Team Member
Sheetz
04.2021 - 11.2021
GED -
Pitt Community College