Yasmin Soto
Macon,GA
Summary
Dynamic and results-oriented professional with a proven track record at Carrabba’s Italian Grill and Publix, enhancing customer satisfaction and sales growth through meticulous order accuracy and upselling. Adept at multitasking and problem-solving, I excel in high-stress situations, ensuring positive customer experiences. Skilled in money handling and teamwork, I am committed to maintaining high sanitation standards and fostering team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
To-Go Specialist
Carrabba’s Italian Grill
02.2024 - Current
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Maintained a clean and inviting pickup area, contributing to a positive customer experience.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Greeted customers and answered inquiries regarding menu items and specials.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Customer Service Clerk/ Bakery Clerk
Publix Grocery Store
06.2023 - 01.2024
- Kept front check out area clean and organized for efficient service.
- Educated customers on best-fit selections by listening to personal desires and purchase limitations.
- Issued receipts and processed refunds, credits, or exchanges.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Resolved escalated customer complaints with empathy and professionalism, ensuring satisfactory resolutions.
- Balanced multiple tasks simultaneously while maintaining composure under pressure during peak hours or challenging situations.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Howard High School
6400 Forsyth Rd, Macon GA 31210 Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Flexibility
- Cleanliness
- Order Accuracy
- Food handling
- Sanitation Standards
- Money Handling
- Problem-Solving
- Time Management
- Teamwork and Collaboration
- Multitasking
- Customer Satisfaction
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Team building
- Task Prioritization
Timeline
To-Go Specialist
Carrabba’s Italian Grill
02.2024 - Current
Customer Service Clerk/ Bakery Clerk
Publix Grocery Store
06.2023 - 01.2024
Howard High School
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