As a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities, I am Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
Emily R. Williams-Christian
St. Petersburg,FL
Summary
Overview
8
years of professional experience
Work History
Team WarriorRenton, WA
Nanny
03.2021 - Current
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Built positive and nurturing environments to support child social and emotional growth.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
LululemonSumner, WA
Overnight Stocker
06.2020 - 07.2021
Job overview
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Completed regular cycle counts and inventory audits.
- Stamped, attached or changed price tags on more than 100 merchandise and updated computerized price list.
- Stocked shelves, racks, and cases with new or transferred merchandise.
Children’s CenterPuyallup, WA
Childcare Specialist
08.2017 - 11.2020
Job overview
- Cleaned up after established activities and scheduled meals.
- Supervised and instructed for intended curriculum.
- Delegated leadership and job positions to students to increase independence and listening skills.
- Gained Early Childhood Development Certificate in Washington State.
- Increased communication with parents about progress in a classroom setting.
Century TheatresFederal, WA
Shift Lead
10.2015 - 05.2017
Job overview
- Co-ordinate breaks and analyzed rush times for stock usage.
- Tracked receipts, employee hours and inventory movements.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Kept 10+ employees operating productively and working on task to meet business and customer needs.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
FISDurango, CO
Customer Service Representative
11.2014 - 08.2015
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered 50+ customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Education
Pierce Community CollegePuyallup, WA
No Degree from Pre-Nursing
University Overview
GPA: 3.9 2019-2020
GPA: 3.2 2020-Current
Durango High SchoolDurango, CO
High School Diploma
05.2013
University Overview
general studies education, GPA: 3.1
- Member of Color Guard and Band
- Member of Debate Team
- Received Honor Roll Mention
Skills
- Self-Efficient
- Technical Proficiency
- First Aid, AED, CPR Certified
- Excellent written and verbal communication
- Active Problem solver
- Employee Coaching and Motivation
- Safe Work Practices
- Food Handling Safety
- Data Accuracy
- OSHA Standards
- Training Courses
Timeline
Nanny
Team Warrior
03.2021 - Current
Overnight Stocker
Lululemon
06.2020 - 07.2021
Childcare Specialist
Children’s Center
08.2017 - 11.2020
Shift Lead
Century Theatres
10.2015 - 05.2017
Customer Service Representative
FIS
11.2014 - 08.2015
Pierce Community College
No Degree from Pre-Nursing
Durango High School
High School Diploma
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