Emily (Robin) Twohig
South Portland,ME
Summary
Proven leader in fast-paced environments, excelling in staff management and operations optimization at Starbucks. Demonstrated expertise in inventory management and a customer-oriented approach, enhancing service standards and workplace efficiency. Skilled in employee training and cash handling, significantly improving team performance and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Kitchen Staff Member
Buffalo Wild Wings
02.2024 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
Shift Supervisor
Starbucks
10.2022 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Education
Gray-New Gloucester High School
Gray, MESkills
- Organization and Cleanliness
- Employee Training
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Inventory control and record keeping
- Operations Management
- Inventory Management
Timeline
Kitchen Staff Member
Buffalo Wild Wings
02.2024 - Current
Shift Supervisor
Starbucks
10.2022 - 12.2023
Gray-New Gloucester High School
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