Summary
Overview
Work History
Education
Skills
Timeline
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EMILY T WARD

Winston Salem,NC

Summary

PROGRAM MANAGEMENT PROFESSIONAL PROFILE Dynamic leader bringing 9 years of experience in leadership, labor management, operations, learning solutions and program management. Proven ability to build effective relationships and act as a liaison between cross function stakeholders. Track record of delivering results in highly competitive environments using a collaborative and inclusive approach.

Overview

9
9
years of professional experience

Work History

Senior Program Manager II

Amazon
01.2020 - Current
  • Manager of nationwide, VP level compliance effort to ensure driver safety compliance on road
  • Designed and implemented new auditing process on site, driving daily compliance from 72% to 98% over a 3-month period
  • Conducted daily compliance calls with network site leaders and cross functional director teams
  • Designed mandatory training on learning management system to teach new audit process to all levels of site management and achieved 100% training compliance

Key Initiatives Program Manager II

Amazon
01.2018 - 01.2020


  • Manager of Nationwide program with more than 2500 United States Post Office Sites and on-site assets for initiative which saved $5 million annually
  • Negotiation with 3P vendors, management, and purchase orders totaling $6M+ annually, to maintain and move assets within program
  • Coordination and communication with Post office clients, tech leadership and Amazon leadership to ensure strategic alignment and successful execution of program
  • Launch of on-demand capacity marketplace for transportation network, adding 5000 drivers to overall network and removing $50M capacity risk


Transportation Area Manager II

Amazon Sort Center, Raleigh
01.2017 - 01.2018


• Owned site wide dispatch of 80,000 packages nightly

  • Implementation of automation tools in RDU5 sort center; increased package sorting speed by 30% and reduced labor costs by 40%
  • Led team of 10 Logistics and 14 Yard Specialists to finish number 3 in Transportation in 2017
  • On-boarded and trained 14 Yard Specialists conducted continuous process improvement to achieve 20% increase in daily yard efficiency
  • Managed the Number 1 sight in the country for throughput and safety in the South Region for 2018


Operations Manager I

Amazon Logistics Last Mile
01.2015 - 01.2016
  • Launched Amazon Delivery Site, ramp over 9 months from 600 daily packages to 25,000. Maintaining delivery expectations at 98% success rate
  • Designated Site Training expert in delivery management system. Traveled to 8 additional Amazon sites to assist with new manager training
  • Implemented performance improvement plan for 3 underperforming delivery partners; increased on-time delivery rate by 40% and reduced delivery lead time by 50%

Amazon Fulfillment, Operations Manager

Amazon
01.2014 - 01.2015
  • Directly managed 250+ warehouse associates, driving average performance from 96% to 104% to goal over 9 months
  • Implemented site wide Assistant Manager Training Program through onboarding training and pilot. Successful program implemented across 89 site network
  • Ensured safe work environment to reduce year over year recordable injury rate by 75%

Education

Bachelor of Arts - Supply Chain & Operations Management

NC State University
2014

Skills

  • Strategic planning & execution
  • Project management
  • Management & operations
  • Written, oral & presentation skills
  • Complex Problem-Solving
  • Business Management Principles
  • Six Sigma
  • Supply Chain Management
  • Stakeholder Communications

Timeline

Senior Program Manager II

Amazon
01.2020 - Current

Key Initiatives Program Manager II

Amazon
01.2018 - 01.2020

Transportation Area Manager II

Amazon Sort Center, Raleigh
01.2017 - 01.2018

Operations Manager I

Amazon Logistics Last Mile
01.2015 - 01.2016

Amazon Fulfillment, Operations Manager

Amazon
01.2014 - 01.2015

Bachelor of Arts - Supply Chain & Operations Management

NC State University
EMILY T WARD