Open To Work
Jordan Underwood
Quincy
Work Preference
Summary
Strategic program leader with PMP certification and an MBA, specializing in technology modernization and process improvement. Successfully managed a $7M annual contract portfolio, enhancing governance structures and achieving a 20% increase in submission accuracy while driving team performance and cross-functional collaboration.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Supervisor II / Program Manager II
Odyssey Systems
Bedford
01.2023 - Current
- Managed portfolio deploying technology and transformative products in USAFE and PACAF regions, overseeing $7M annual contract over 5 years; aligned strategic objectives with integrated plans, milestones, resources, financials, risks, and measurable outcomes.
- Led and developed a team of 30 through hiring, onboarding, performance management, coaching, workload alignment, and professional development.
- Collaborated with senior executives and stakeholders to translate strategic priorities into actionable program plans, governance structures, milestones, and deliverables.
- Managed program performance among risk, dependencies, spend plans, schedules, staffing, milestones, and executive reporting, proactively identifying challenges while implementing corrective actions.
- Developed executive dashboards, KPI frameworks, program reviews, and decision-support analyses, increasing leadership decision-making speed by 30%.
- Drove operational and process improvements, increasing submission accuracy by 20%, reducing timeline slippage by 15%, and generating approximately $250K in annual savings.
- Coordinated cross-functional stakeholders across United States, Europe, and Asia to execute technology modernization and digital workflow initiatives in complex, regulated environments.
Program Manager I
Odyssey Systems
Burlington
06.2022 - 07.2023
- Executed deliverables for modernization programs valued at over $10M for stakeholders, providing actionable insights and recommendations that enhanced program performance.
- Developed and maintained statements of work, standard operating procedures, schedules, and planning documents to ensure effective program governance and execution.
- Standardized reporting and quality control processes, increasing submission accuracy by 20% and strengthening visibility into program performance.
- Collaborated with IT and operations teams to implement system and process enhancements that optimized workflows and improved operational efficiency.
Executive Administrative Specialist
Oasis Systems
06.2020 - 06.2022
- Managed front office operations, supporting C-suite and senior government leaders on high-visibility technology programs and strategic initiatives.
- Streamlined executive reporting and business workflows, saving leadership over 15 hours per week through process and system improvements.
- Facilitated ServiceNow and digital workflow transformation initiatives, creating executive briefings and decision-support materials for senior stakeholders.
Education
MBA - Business Management
University Massachusetts Lowell
Lowell, MA01-2025
Bachelor of Science - Global Business Management
University of Rhode Island
Kingston01-2020
Skills
- Program and Portfolio Leadership
- Program Governance
- KPI & Performance Reporting
- Strategic Planning & Execution
- Cross-Functional Leadership
- Executive Stakeholder Management
- Risk & Dependency Management
- Financial & Spend Planning
- Resource Planning
- Operational Excellence
- Process Improvement
- Technology Transformation
- Enterprise Transformation
- Strategic & Transformation
- Global Program Coordination
- People Leadership
Certification
- Program Management Professional (PMP)
- Green Belt -Lean and Six Sigma
- Defense Acquisition University - Level I Acquisitions Program Management
Timeline
Supervisor II / Program Manager II
Odyssey Systems
01.2023 - Current
Program Manager I
Odyssey Systems
06.2022 - 07.2023
Executive Administrative Specialist
Oasis Systems
06.2020 - 06.2022
MBA - Business Management
University Massachusetts Lowell
Bachelor of Science - Global Business Management
University of Rhode Island