John Fitzpatrick
Livermore,CA
Summary
Senior Program Manager with 8+ years of experience leading cross-functional product, engineering, and operations programs across hardware, software, and cloud platforms. Expert in program governance, stakeholder communication, change management, and execution strategy, driving clarity in complex, ambiguous initiatives. Skilled at developing program charters, structuring objectives and key results (OKRs), and establishing repeatable frameworks that improve delivery velocity and alignment. PMP-certified and trusted by executives to lead high-visibility, multi-phase programs with measurable outcomes and lasting organizational impact.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Program Manager (Technical) II – Program Management Lead
Amazon / Ring
05.2022 - Current
- Independently define and lead multi-team program charters across product, firmware, and operations to ensure alignment on objectives, schedules, and resource allocation.
- Translate ambiguous business goals into measurable milestones, using OKRs and KPI dashboards to monitor success and course-correct quickly.
- Drive governance by maintaining detailed schedules, dependencies, and risk logs, ensuring early visibility and accountability across teams.
- Create and maintain executive communication frameworks for weekly and monthly program reviews, aligning VP and cross-org stakeholders.
- Anticipate and plan for change management requirements, building rollout frameworks that integrate impact analysis and risk mitigation.
- Design and execute program-level process automation that improves milestone visibility and reduces reporting friction.
- Led a multi-phase operational improvement initiative that shortened cross-team escalation cycles by 25% and improved on-time deliverables.
Program Manager, Product Insights
Insight Global (Contractor for Amazon / Ring)
05.2021 - 05.2022
- Created structured program governance models for validation programs, including planning, risk mitigation, and continuous improvement reviews.
- Partnered with engineering and data science to analyze KPIs and inform decision-making on roadmap prioritization.
- Developed Confluence templates and Jira boards to track OKRs, risk dependencies, and team accountability.
- Coordinated communications between product, testing, and operations teams to ensure alignment on objectives and decision cadence.
- Implemented standardized stakeholder updates, improving transparency and cross-functional visibility into execution status.
NPI Project Manager – Vehicle Automation Products
Topcon Positioning Systems
06.2018 - 05.2021
- Led complex cross-functional programs across engineering, quality, and supply chain to deliver autonomous vehicle and positioning systems on schedule and within budget.
- Created integrated master schedules and resource models to guide critical-path work and mitigate delivery risks.
- Facilitated risk reviews, postmortems, and recovery planning to sustain program momentum under changing priorities.
- Designed and managed governance documents including charters, phase reviews, and stakeholder summaries for leadership.
- Established multi-tier program review cadences, improving visibility and interdepartmental communication.
Test Engineer / Beta Test Program Manager
04.2014 - 06.2018
- Coordinated beta and validation programs for software and hardware releases, managing schedules, test execution, and quality gates.
- Partnered with engineers and operations to identify cross-functional dependencies and resource bottlenecks.
- Created documentation, schedules, and dashboards to align teams and provide transparent project visibility.
- Developed post-validation reports and CAPA summaries for leadership to support data-driven decision-making.
- Introduced a structured lessons-learned framework, reducing repeat test issues and improving validation cycle efficiency.
Education
B.S. - Agricultural Systems Management, Agricultural Business
California Polytechnic State University
San Luis Obispo, CASkills
- Program Governance & Portfolio Management
- Change Management & Organizational Alignment
- Risk Identification & Mitigation Strategy
- Executive Communication & Reporting
- OKR Development & Continuous Improvement
- Stakeholder & Cross-Functional Relationship Management
- Resource Planning & Budget Oversight
- Technical Program Leadership & Execution
- Postmortem Analysis & Process Automation
- Tools: Jira, Confluence, Smartsheet, MS Project, Excel, Slack
Certification
- PgMP - Program Management Professional
- Agile Testing
Timeline
Program Manager (Technical) II – Program Management Lead
Amazon / Ring
05.2022 - Current
Program Manager, Product Insights
Insight Global (Contractor for Amazon / Ring)
05.2021 - 05.2022
NPI Project Manager – Vehicle Automation Products
Topcon Positioning Systems
06.2018 - 05.2021
Test Engineer / Beta Test Program Manager
04.2014 - 06.2018
B.S. - Agricultural Systems Management, Agricultural Business
California Polytechnic State University