SARITHA JANDHYALA
Austin,TX
Summary
Senior Technology & Program Management Executive with 20+ years of leadership in e-commerce, fintech, and healthcare at global enterprises including Amazon, PayPal, and ERCOT. Proven track record in scaling enterprise platforms, leading multimillion-dollar portfolios, and building AI-driven governance frameworks that enhance business resilience, strengthen compliance posture, and safeguard billions in revenue. Holds an MS in Computer Science, an MBA (expected Dec-2025), and is AWS Certified (Solutions Architect & AI Practitioner), blending deep technical expertise with business strategy to bridge engineering, compliance, and executive priorities. Directed $50M–$100M portfolios across 10+ product areas, aligning delivery with enterprise strategy and global compliance (GDPR, CCPA, COPPA, DMA). Applied AI/ML in compliance programs, automating classification and consent tracking, eliminating 200+ audit gaps, cutting effort by 70%, and saving $7M+ annually. Led 100–150 global staff, advancing agile maturity and delivering AI-enabled dashboards that cut costs by $5M+ and reduced execution risk by 25%.
Overview
22
22
years of professional experience
1
1
Certification
Work History
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, PRIVACY & DATA GOVERNANCE
AMAZON
Austin, USA
07.2021 - Current
- Drove enterprise-wide privacy and consent strategy at Amazon, securing SVP buy-in and protecting hundreds of millions of customers across Prime Video, Fire TV, Alexa, Music, and Twitch.
- Built scalable infrastructure that automated global compliance, safeguarded youth data, and protected billions in revenue.
- Directed global consent strategy across Amazon surfaces, including EU DMA compliance, safeguarding $2B+ in annual ad revenue while enabling continued personalization for 150M+ EU customers, leveraging AI-driven experimentation platforms to optimize consent flows.
- Built scalable, AI-enabled privacy infrastructure automating GDPR, CCPA, COPPA, and DMA compliance; integrated Amazon Macie & Comprehend to classify sensitive data, eliminating 200+ recurring audit gaps, cutting manual audit effort by 70%, and reducing policy enforcement gaps by 95%.
- Operationalized child & teen privacy programs with AI-powered automation pipelines, enabling deletion of 100M+ youth records annually; ensured COPPA and regional compliance while creating safer digital experiences for 10M+ under-18 customers.
- Delivered executive-grade compliance dashboards using Athena, QuickSight, and ML anomaly detection, reducing reporting cycles from 3 weeks to 2 days and boosting visibility into enterprise risk and compliance metrics for 30+ VP/Director stakeholders.
- Managed and scaled cross-functional teams of 20+ engineers, PMs, and analysts, establishing AI/ML-powered data governance frameworks (classification, lineage, access, lifecycle management) across 1,200+ engineering teams, enabling audit-ready reporting in hours instead of weeks and embedding privacy-by-design into global product launches.
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, RETAIL OPERATIONS
ERCOT
04.2018 - 06.2021
- Directed ERCOT’s Retail portfolio transformation, modernizing critical customer platforms and aligning delivery with regulatory mandates.
- Drove multimillion-dollar cost savings, scaled digital adoption, and strengthened performance across mission-critical systems.
- Directed modernization of ERCOT’s Retail portfolio, achieving $5M+ in annual savings through optimized contact center operations and self-service expansion.
- Led multi-year platform transformation, cutting enrollment/switching latency by 60% and scaling performance for millions of customers.
- Championed Agile adoption across engineering teams, boosting sprint throughput by 40% and reducing time-to-market by 35%.
- Established governance frameworks (QBRs, OKRs, KPI dashboards) that improved visibility, reduced dependency risks, and ensured compliance with PUCT mandates.
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, CLAIMS OPERATIONS
KAISER PERMANANTE
01.2016 - 08.2017
- Directed Kaiser’s Claims Connect portfolio across 10+ product areas, driving operational excellence, compliance, and scalable claims processing.
- Delivered measurable cost efficiencies, accelerated delivery, and strengthened executive visibility into portfolio health.
- Directed multimillion-dollar Claims Connect portfolio roadmap, ensuring alignment with enterprise strategy and compliance mandates (HIPAA) across 10+ product areas.
- Owned quarterly capacity and budget planning, boosting efficiency by 15% and optimizing resource utilization.
- Implemented operational excellence frameworks, streamlining processes and increasing execution velocity by 30%.
- Enhanced executive visibility with KPI dashboards and governance reporting, reducing risks and improving C-level decision-making.
LEAD PROGRAM MANAGER, RISK & COMPLIANCE
PAYPAL
03.2012 - 06.2015
- Directed global risk and fraud program management at PayPal, leading 100+ resources across multiple portfolios and transforming the Risk PMO into an Agile, scalable organization.
- Delivered pioneering mobile fraud detection capabilities in Europe while driving efficiency and stakeholder confidence.
- Directed PayPal’s mobile risk and fraud detection program in Europe, managing a $5M budget and 30+ team members, reducing fraud losses and positioning PayPal as a pioneer in mobile payments.
- Transformed the Risk PMO by implementing best practices, standardization, and Agile methodologies, increasing organizational effectiveness, transparency, and compliance readiness.
- Led technical program management across multiple portfolios (100+ resources), driving strategic planning, capacity management, and launch strategies while embedding governance frameworks to strengthen delivery discipline.
SENIOR MANAGER
THERANOS
06.2006 - 03.2012
SENIOR APPLICATIONS ENGINEER
CISCO
05.2005 - 06.2006
SENIOR APPLICATIONS ENGINEER
ORACLE
04.2003 - 04.2005
Education
MBA -
University of Illinois At Urbana-Champaign
Champaign, IL12.2025
MS - Computer Science
University of Texas
DallasBS - Computer Science
JNTU
IndiaSkills
- Data governance and privacy management
- Compliance and risk analysis
- Fraud detection and prevention
- Data classification and anomaly detection
- Audit and business intelligence dashboards
- AI, ML, and analytics tools
- Amazon Comprehend and Rekognition
- SageMaker and Macie
- Athena and QuickSight
- PMO governance frameworks
- Objectives and key results (OKRs)
- Quarterly business reviews (QBRs)
- Key performance indicators (KPIs) dashboards
- Portfolio and program governance
- Cloud architecture expertise
- AWS services including EC2, S3, Glue, Lambda, Step Functions, Redshift
Certification
- PMP – Project Management Professional
- AWS Certified Solutions Architect – Associate
- Artificial Intelligence for Leaders – UT Austin
- AWS Certified AI Practitioner
Personal Information
Citizenship: US Citizen
Timeline
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, PRIVACY & DATA GOVERNANCE
AMAZON
07.2021 - Current
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, RETAIL OPERATIONS
ERCOT
04.2018 - 06.2021
SENIOR MANAGER, TECHNICAL PROGRAM MANAGEMENT, CLAIMS OPERATIONS
KAISER PERMANANTE
01.2016 - 08.2017
LEAD PROGRAM MANAGER, RISK & COMPLIANCE
PAYPAL
03.2012 - 06.2015
SENIOR MANAGER
THERANOS
06.2006 - 03.2012
SENIOR APPLICATIONS ENGINEER
CISCO
05.2005 - 06.2006
SENIOR APPLICATIONS ENGINEER
ORACLE
04.2003 - 04.2005
MBA -
University of Illinois At Urbana-Champaign
MS - Computer Science
University of Texas
BS - Computer Science
JNTU