Microsoft Excel
Emily Vaccaro Vaccaro
Kingston,New Hampshire
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
8
8
years of professional experience
Work History
Marketing Specialist/Senior Event Planner
Franco-American Programs
Orono, ME
09.2022 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Performed event coordination for larger parties and gatherings.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
- Marketed and planned fundraising events.
- Planned a large group trip to Quebec, including booking, budgeting, fundraising, marketing, communication, scheduling, and using Excel for organizing/budgeting
- Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
- Brainstormed and implemented creative event concepts and themes.
- Designed and implemented efforts to publicize events and promote sponsorships.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
Sales Representative
Bootleggers
Stratham, NH
06.2022 - 01.2024
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Used customer insights to develop innovative sales strategies to increase sales.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
Housekeeper
Rivercrest
Lee, NH
11.2021 - 06.2022
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Operated electronic backpack vacuums and floor sweepers.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Supervisor
Flaghill Winery
Lee, NH
06.2021 - 06.2022
- Evaluated employee performance and coached and trained to improve weak areas.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Monitored workflow to improve employee time management and increase productivity.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Solicited customer feedback to identify and improve on areas of weakness.
- Gathered, organized and input information into digital database.
Sales Associate
CVS Pharmacy
Epping, NH
02.2019 - 05.2021
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
Ice Cream Scooper
What's The Scoop?
Kingston, New Hampshire
06.2017 - 10.2017
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Monitored amounts of each ice cream flavor and replaced when depleted.
- Scooped ice cream into cones and dishes while remaining mindful of portion sizes.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Operated cash register, taking payments and issuing customer receipts.
- Carried out cash and card transactions quickly and thoughtfully.
Cashier
Market Basket
Epping, NH
06.2016 - 10.2016
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
Education
No Degree - Commercial Music
Belmont University
Nashville, TN 05.2001 -
No Degree - Cultural Anthropology
University of Maine
Orono, ME 05.2001 -
Skills
Event sales
Health, hotel and food service regulations
Meeting planning
Budgeting
Sales expertise
Vendor and contract negotiations
Events logistics management
Team mentorship
Project Management
Time management
Staff Management
File management
Budget development
Budget Management
Digital marketing
Marketing and promotions
Marketing and advertising
Accomplishments
- Nominated for best student employee of the year
- Supervised team of 20 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Google Spreadsheets
PowerPoint
Keynote
Slack
Zoom
Timeline
Marketing Specialist/Senior Event Planner
Franco-American Programs
09.2022 - Current
Sales Representative
Bootleggers
06.2022 - 01.2024
Housekeeper
Rivercrest
11.2021 - 06.2022
Supervisor
Flaghill Winery
06.2021 - 06.2022
Sales Associate
CVS Pharmacy
02.2019 - 05.2021
Ice Cream Scooper
What's The Scoop?
06.2017 - 10.2017
Cashier
Market Basket
06.2016 - 10.2016
No Degree - Commercial Music
Belmont University
05.2001 -
No Degree - Cultural Anthropology
University of Maine
05.2001 -