Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Hi, I’m

Emily V. Hernandez

Arlington,VA
Emily V. Hernandez

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
years of professional experience

Work History

Reep: Arlington Education & Employment Program - A, Usa

Clerical Administrative Assistant
01.2022 - Current

Job overview

  • Record students daily attendance.
  • Completed data entry tasks with accuracy and efficiency.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Developed and maintained databases to store customer information.
  • Created spreadsheets for more efficient recordkeeping.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
  • Performed clerical and administrative support duties to optimize workflow procedures.
  • Answered phone calls and messages from students concerning attendance.
  • Reviewed absences and tardy reports for each class period as reported to caseworkers.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Processed student registrations and withdrawals.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Responded to inquiries from callers seeking information.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Scheduled office meetings and client appointments for staff teams.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Registered all new students onto database.


Choice Property Management

Property Administrator
11.2018 - 06.2022

Job overview

  • Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained sufficient number of units market-ready for lease.
  • Received customer requests and prepared documents related to processing returns.
  • Recorded and reported status of equipment returns, repairs, replacements, sales orders and delivery schedules.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Distributed and followed up on tenant renewal notices.
  • Greeted clients, showed apartments, and prepared leases.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Completed annual rent calculations using housing database software.
  • Registered clients on database to enable tracking history and maintain updated records.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Verified tenant incomes and other information before accepting lease applications.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Prepared, collected and distributed outgoing and incoming mail and packages.
  • Ran background check on all client applications.
  • Registered new landlords and properties on database.
  • Created new properties portfolio.


C & W Landscaping INC

Administrative Manager
01.2017 - 11.2018

Job overview

  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Trained employees in company and regulatory compliance requirements to promote conformance.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events, seminars and meetings for staff and clients.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Reported financial data and updated financial records in ledgers and journals.
  • Maintained and processed invoices, deposits, and money logs.

Claudia Flower

Legal Assistant
05.2016 - 01.2017

Job overview

  • Interviewed clients to obtain information relevant to cases.
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Developed polished motions and briefs to support litigation processes and court proceedings.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Created spreadsheets to track client progress and document billable hours.
  • Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Scheduled appointments, court appearances, and depositions for busy law firm.

Education

Wakefield High School

2013

Skills

  • Organized
  • Punctual
  • Multitasker
  • Quick Learner
  • Trustworthy
  • Responsible
  • Reliable
  • Detailed Oriented
  • Strong Customer Service Skills
  • Strong Administrative Skills
  • Strong Verbal and Written Communication Skill
  • Calendar Management Expert
  • Multi-Line Phone Systems
  • Excellent Telephone Etiquette
  • Able to work under pressure
  • Microsoft Office Specialist

Additional Information

  • Achievements and Rewards , Honor Roll Certificate 2005-2008 Community Service Certificate 2005-2008 Most improved student plaque 2nd Place Poetry Out Loud Competition (2012) 2nd place Poetry Out Loud Competition (2013) 1st place winner for reading competition(2013) Selected winner of written poem for African American Read In Competition.

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Clerical Administrative Assistant

Reep: Arlington Education & Employment Program - A, Usa
01.2022 - Current

Property Administrator

Choice Property Management
11.2018 - 06.2022

Administrative Manager

C & W Landscaping INC
01.2017 - 11.2018

Legal Assistant

Claudia Flower
05.2016 - 01.2017

Wakefield High School

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Emily V. Hernandez