Emily Xenia Velasquez
La Verne
Summary
Experienced and hard working, with a strong focus on team leadership and customer service. Main focus is to create a safe and welcoming environment for families to experience and wish to return too. Always putting the needs of the customer first and finds solutions to improve their visit.
Overview
4
4
years of professional experience
Work History
Shift Leader
Yogurtland
08.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enforced company policies and regulations with employees.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Associate
Delicious Freedom USA
08.2021 - 11.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Education
No Degree - Criminal Justice
California State University, Fullerton
Fullerton, CA05-2028
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Strong communication
- Staff training and development
- Customer service focus
- Multitasking
- Attention to detail
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Yogurtland
08.2023 - Current
Associate
Delicious Freedom USA
08.2021 - 11.2023
No Degree - Criminal Justice
California State University, Fullerton
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