Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emiola Fasomikan

Lacey,WA

Summary

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Network Analyst experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops and servers. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Overview

10
10
years of professional experience

Work History

Desktop Support Analyst Remote

KaVo Dental
08.2021 - Current
  • Provided basic end-user troubleshooting and desktop support.
  • Documented support interactions for future reference.
  • Logged support tickets and closed when issues were resolved.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
  • Activated accounts for clients interested in new services.
  • Reviewed logs for all networking devices for unresolved abnormalities and problems.
  • Upgraded and expanded network systems and components.

Desktop Support Engineer

Discover Financial
03.2024 - 09.2024
  • Supported remote employees by setting up secure VPN access points that enabled them to work efficiently from offsite locations.
  • Supported remote users, ensuring seamless access to network resources.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Configured and tested new software and hardware.

Tecnical Support Analyst Remote

Evolve IP
03.2021 - 12.2021


  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.
  • Adjusted prices via pre-set schedules, supply management department costs and other factors on regular basis.
  • Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
  • Carefully monitored market trends to ascertain best pricing for company's products.

Camp Counselor

Kutsherssportsacademy
06.2015 - 09.2015
  • Led groups of children safely through variety of camp activities.
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Assisted in preparing meals and snacks to provide nutritional needs to campers.
  • Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
  • Documented activities, injuries and accidents to inform parents and maintain consistent records.
  • Implemented rules and regulations to enforce discipline and compliance.

Education

Bachelor of Arts -

Federal University of Technology Akure

Associate of Science - Web Development

Community College of Philadelphia
Philadelphia, PA
06.2023

High School Diploma -

Meu Victory Comprehensive College
Lagos Nigeria
04.2008

Skills

  • Excellent Customer Service: Works with clients and customers to assess their needs, provide information and assistance, resolve their problems, satisfy their expectations, and committed to providing quality services with strong interpersonal skills and responsiveness
  • Excellent problem-solving abilities
  • Bomgar
  • Thorough when performing work and conscientious about attending to detail
  • Advanced Problem-Solving skill: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
  • Excellent written and oral communications skill
  • Logging support tickets
  • Data recovery
  • Software diagnosis
  • Client Relationships
  • SQL
  • Team viewer
  • Microsoft CRM
  • Jira
  • Service now
  • Experience with Azure and AWS
  • Power BI
  • MS Excel
  • Azure
  • Windows Server
  • Experience with Mac OS

Timeline

Desktop Support Engineer

Discover Financial
03.2024 - 09.2024

Desktop Support Analyst Remote

KaVo Dental
08.2021 - Current

Tecnical Support Analyst Remote

Evolve IP
03.2021 - 12.2021

Camp Counselor

Kutsherssportsacademy
06.2015 - 09.2015

Bachelor of Arts -

Federal University of Technology Akure

Associate of Science - Web Development

Community College of Philadelphia

High School Diploma -

Meu Victory Comprehensive College

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Emiola Fasomikan