Emir Karabegovic
Saint Louis,MO
Summary
Dynamic IT professional with a strong background in customer service and technical support. Experienced in leading initiatives to streamline help desk processes and mentor junior staff, driving improved service delivery and team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Print IT Help Desk
Gfi Digital
St Louis, MO
05.2025 - Current
- Provided technical support for print hardware and software, resolving user issues efficiently.
- Trained staff on best practices for troubleshooting and printer maintenance.
- Led initiatives to streamline help desk processes, enhancing response times for service requests.
- Collaborated with IT teams to implement system upgrades and ensure optimal performance of printing devices.
- Mentored junior staff, fostering skills in customer service and technical support methodologies.
- Analyzed support ticket trends, identifying areas for improvement in service delivery.
Mobile Expert
T-Mobile
St Louis, MO
03.2020 - 05.2025
- Led training sessions for new team members on product knowledge and sales techniques.
- Developed strategies to enhance customer engagement through personalized service and promotions.
- Mentored junior staff on upselling techniques, resulting in increased average transaction value.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Education
Associate of Science - IT
Saint Louis Community College
St. Louis, MO05-2025
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Flexible and adaptable
- Computer skills
- Decision-making
Certification
- Comptia network+
Timeline
Print IT Help Desk
Gfi Digital
05.2025 - Current
Mobile Expert
T-Mobile
03.2020 - 05.2025
Associate of Science - IT
Saint Louis Community College