Makenna Stafford
Hickory,NC
Summary
Diligent professional with a strong background in communication, childcare, customer service, and conflict resolution. Experienced in planning age-appropriate activities, maintaining relationships with parents and customers, and implementing best practices across foreign circumstances.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Print and Marketing Associate
Staples, The Office Supply Superstore
Boone, NC
04.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Analyzed customer feedback to improve marketing strategies and adapt sales tactics.
- Maintained accurate records of all print orders and marketing efforts.
- Designed and produced professional graphic art visuals (business cards, brochures, posters, etc.) for various vendors.
- Developed and maintained relationships with regulars and new customers.
- Organized in-store promotions to enhance the customer experience.
- Effectively engaged customers via online forums and over the phone.
Child and Pet Care
Independent Babysitting
Hickory, North Carolina
03.2021 - 12.2024
- Supervised children during playtime and structured activities.
- Anticipated children's needs before they arose and planned accordingly.
- Communicated effectively with parents about daily activities and behavior.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided emotional support and guidance during challenging situations and sibling conflicts.
- Helped complete homework, school projects, and chores.
- Teaching manners by setting clear expectations for behavior in various settings.
- Managed household errands and other essential duties.
Retail Associate
Consignment For A Cause
Hickory, NC
05.2023 - 03.2024
- Organized store displays to enhance visual appeal and customer engagement.
- Collaborated with team members to maintain a clean and welcoming environment.
- Greeted customers and provided excellent customer service.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Education
Bachelor of Science - Communication Sciences And Disorders
Appalachian State University
Boone, NC05-2026
Associate of Science -
Catawba Valley Community College
Hickory, NC05-2024
Skills
- Adaptability
- Effective communication
- Critical thinking
- Teamwork and collaboration
- Relationship building
- Multicultural sensitivity
- Friendly, positive attitude
- Educational support
- Active listening
- Problem resolution
- Multitasking Abilities
- Event planning
- Visual merchandising
- Customer service and engagement
- Marketing materials development
Certification
CPR Certified
Timeline
Print and Marketing Associate
Staples, The Office Supply Superstore
04.2024 - Current
Retail Associate
Consignment For A Cause
05.2023 - 03.2024
Child and Pet Care
Independent Babysitting
03.2021 - 12.2024
Bachelor of Science - Communication Sciences And Disorders
Appalachian State University
Associate of Science -
Catawba Valley Community College