Emira Sabic
Erie,PA
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Walmart
05.2007 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Kept accurate records to document customer service actions and discussions.
- Educated employees on register use, merchandising, and customer service.
- Assisted customers by answering questions and fulfilling requests.
- Set and updated employee schedules to fulfill gaps based on expected customer demands.
Education
High School Diploma -
East High School
Erie, PA06.2006
Skills
- Product Knowledge
- Cash Handling
- Cash Register Operations
- Employee Scheduling
- High Customer Service Standards Adherence
- Scheduling and Coordinating
- Maximizing Coverage
- Customer Experience
- Leadership
- Employee Performance Reviews
- Job Assignments
- Effective Workflow Management
Timeline
Customer Service Manager
Walmart
05.2007 - Current
High School Diploma -
East High School
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