EMISHIA ROBINSON
Las Vegas
Summary
Brings over 15 years of customer service experience, aspiring to contribute skills in team leadership and creative problem-solving to drive business success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Licensed customer service P&C agent
Statefarm
01.2025 - Current
- Successfully complete customer needs by providing excellent customer service care. filing insurance claims, signing up or canceling an insurance policy.
Customer service
Dominion Energy
03.2023 - 12.2024
- Provide customer service to clients who need assistance with paying for their utility services. Start and stopping service.
Pharmacy benefits representative
CVS mail order pharmacy
10.2021 - 03.2023
- Provide customer service to patients needing to cancel, refill or start a new medication. Explain medical coverage, collect payments, and track orders.
Customer service
Concierge Connections
07.2018 - 10.2021
- Provide customer service to hotel guests needing to book show tickets, dinner reservations, and tours around the Las Vegas area. Giving recommendations and honest reviews
customer relations
Michael Kors
12.2015 - 09.2018
- Recommend selective and new merchandise to special clientele. Customer service, cashier, keyholder
Education
High School Diploma - Gender Studies
CHEYENNE HIGH SCHOOL
Las Vegas, NVP&C License -
Pearson Vue
01.2024
Skills
- Safety awareness
- Client service orientation
- Team collaboration
- Time management
- Contextual understanding
- Effective communication
- Conflict resolution
Certification
CPR & First-aid
Early Childhood Development
Flight Attendant
Timeline
Licensed customer service P&C agent
Statefarm
01.2025 - Current
Customer service
Dominion Energy
03.2023 - 12.2024
Pharmacy benefits representative
CVS mail order pharmacy
10.2021 - 03.2023
Customer service
Concierge Connections
07.2018 - 10.2021
customer relations
Michael Kors
12.2015 - 09.2018
High School Diploma - Gender Studies
CHEYENNE HIGH SCHOOL
P&C License -
Pearson Vue
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