Emma Andre
Brownsville,PA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DD Crew Standard
Dunkin’
Uniontown, PA
09.2024 - Current
- Managed bakery operations, ensuring the timely preparation, presentation, and replenishment of baked goods according to company standards.
Operated the drive-through, providing fast, friendly, and accurate service while handling customer orders and payments efficiently.
- Demonstrated expert-level knowledge and skill in preparing a variety of beverages as a barista, including coffee, espresso-based drinks, and cold brews, ensuring quality and consistency.
- Efficiently organized and stored inventory, ensuring that all stock was properly labeled, rotated, and stored in designated areas to maintain optimal freshness and minimize waste.
- Trained and mentored new team members, focusing on customer service, safety procedures, and operational efficiency.
- Ensured cleanliness and safety standards were consistently met throughout all areas of the store, including the kitchen, dining area, and restrooms.
Waitress / Hostess
Paci’s Lounge & Dining Room
Brownsville, PA
04.2023 - Current
- Greeted customers and provided menus.
- Checked back with customers throughout meal service to ensure satisfaction.
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Answered questions about menu items, ingredients, and pricing.
- Processed payments accurately using cash registers or POS systems.
- Took orders for food and drinks and delivered them to guests.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Customer Service Cashier
Little Joey’s Pizza
Brownsville, PA
07.2020 - 07.2022
- Prepared pizza dough for use in making pizzas according to established recipes.
- Packaged take-out orders for customers.
- Greeted customers in a friendly and courteous manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Utilized POS systems for order taking and processing payments.
- Delivered orders quickly while maintaining accuracy in order taking process.
Education
Bachelor of Science - Nursing
Pennsylvania State University
Lemont Furnace, PA05-2028
High School Diploma -
Bethlehem-Center School District
Fredericktown, PA05-2023
Skills
- Customer service
- Time management
- Conflict resolution
- Reliability and punctuality
- Leadership qualities
- Workplace efficiency
- Menu memorization
- Multitasking and organization
Certification
RAMP Certified Through July 30, 2025
Timeline
DD Crew Standard
Dunkin’
09.2024 - Current
Waitress / Hostess
Paci’s Lounge & Dining Room
04.2023 - Current
Customer Service Cashier
Little Joey’s Pizza
07.2020 - 07.2022
Bachelor of Science - Nursing
Pennsylvania State University
High School Diploma -
Bethlehem-Center School District
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