Riley Smith
Saint Augustine,FL
Summary
Posses a dynamic and results-driven professionalism with a strong background in customer service. Also demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Crew Standard
Dunkin' Donuts
10.2025 - Current
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Facilitated collaboration among team members while excelling in independent tasks to achieve project goals.
- Exhibited proficiency in swiftly mastering new concepts and adapting to diverse circumstances.
- Facilitated effective information exchange through strong verbal and written communication skills.
- Facilitated teamwork by providing essential support and strategic guidance to colleagues.
- Fostered a positive work environment by demonstrating respect and willingness to support team members and clients.
- Cultivated effective communication abilities through consistent collaboration and dialogue with team members.
Hostess
Vito’s Italian Restaurant
08.2025 - Current
- Welcomed and seated guests, fostering a hospitable environment and optimizing service efficiency.
- Directed reservation processes and organized seating layouts to maximize guest satisfaction.
- Maintained cleanliness of dining area by promptly addressing concerns to ensure guest satisfaction.
- Addressed guest inquiries and concerns to enhance overall satisfaction and service quality.
- Facilitated seamless operations by balancing responsibilities of answering phone calls, greeting guests, and maintaining accurate reservation logs.
Shift Leader
Your Pie Pizza
07.2023 - 09.2026
- Oversaw team performance during high-demand periods to enhance customer satisfaction.
- Developed and delivered comprehensive training programs to enhance new staff's understanding of operational procedures and customer service excellence.
- Worked alongside management to formulate targeted promotional strategies aimed at boosting sales outcomes.
- Developed training programs for new employees to enhance team productivity and delegated daily responsibilities.
- Oversaw cleanliness and safety standards, fostering adherence to established safety protocols among all employees.
- Supervised cash handling operations to uphold financial integrity and reduce errors.
- Directed shift operations, provided necessary resources, and assessed team performance to maintain seamless business functionality.
- Enhanced team communication by promoting open dialogue in shift meetings and individual discussions to support collaborative work environments.
- Collaborated with managers to establish departmental goals and conducted regular assessments of progress toward those targets.
Education
Associate of Arts - Biology
Valencia College
Orlando, FLHigh School Diploma -
Beachside High School
Saint John’s, FL05.2025
Skills
Teamwork and collaboration
Customer service
Problem-solving
Friendly, positive attitude
Time management
Attention to detail
Flexible and adaptable
Multitasking
Excellent communication
Organizational skills
Timeline
Crew Standard
Dunkin' Donuts
10.2025 - Current
Hostess
Vito’s Italian Restaurant
08.2025 - Current
Shift Leader
Your Pie Pizza
07.2023 - 09.2026
Associate of Arts - Biology
Valencia College
High School Diploma -
Beachside High School