Emma Asbury
Wooster,OH
Summary
Dynamic and results-driven customer service professional with over 9 years of experience delivering outstanding service in fast-paced environments. Skilled in handling inquiries with empathy and fostering a supportive atmosphere that encourages client trust and satisfaction. Demonstrated ability to work collaboratively with team members to enhance service delivery and drive organizational success.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Snippers Salon & Spa
09.2023 - 08.2024
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Monitored current trends to understand fashions and better serve customer needs.
- Washed, Cut and Styled clients hair.
- Kept up on all salon cleaning duties such as laundry, disinfecting surfaces and chairs.
Cosmetologist
Christian Roberts Salon
10.2022 - 08.2023
- Researched latest trends in hair and makeup to stay updated on color, style, and technique.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Secretary
Rogers Rides LLC
01.2016 - 03.2019
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Responded to customer requests for products, services, and company information.
- Delivered prompt service to prioritize customer needs.
Education
Certification - Cosmetology
EHOVE Adult Career Center
Milan, OH08.2022
High School Diploma -
Norwalk High School
Norwalk, OH05.2018
Skills
- Excellent customer service
- Client Education
- Trend Awareness
- Relationship Building
- Friendly Communication
- Issue Resolution
- Active Listening
Timeline
Cosmetologist
Snippers Salon & Spa
09.2023 - 08.2024
Cosmetologist
Christian Roberts Salon
10.2022 - 08.2023
Secretary
Rogers Rides LLC
01.2016 - 03.2019
Certification - Cosmetology
EHOVE Adult Career Center
High School Diploma -
Norwalk High School
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