Summary
Overview
Work History
Education
Skills
Timeline
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Emma Asbury

Wooster,OH

Summary

Dynamic and results-driven customer service professional with over 9 years of experience delivering outstanding service in fast-paced environments. Skilled in handling inquiries with empathy and fostering a supportive atmosphere that encourages client trust and satisfaction. Demonstrated ability to work collaboratively with team members to enhance service delivery and drive organizational success.

Overview

9
9
years of professional experience

Work History

Cosmetologist

Snippers Salon & Spa
09.2023 - 08.2024
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Washed, Cut and Styled clients hair.
  • Kept up on all salon cleaning duties such as laundry, disinfecting surfaces and chairs.

Cosmetologist

Christian Roberts Salon
10.2022 - 08.2023
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Processed payments, entering sales in register for prompt customer service.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.

Secretary

Rogers Rides LLC
01.2016 - 03.2019
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.

Education

Certification - Cosmetology

EHOVE Adult Career Center
Milan, OH
08.2022

High School Diploma -

Norwalk High School
Norwalk, OH
05.2018

Skills

  • Excellent customer service
  • Client Education
  • Trend Awareness
  • Relationship Building
  • Friendly Communication
  • Issue Resolution
  • Active Listening

Timeline

Cosmetologist

Snippers Salon & Spa
09.2023 - 08.2024

Cosmetologist

Christian Roberts Salon
10.2022 - 08.2023

Secretary

Rogers Rides LLC
01.2016 - 03.2019

Certification - Cosmetology

EHOVE Adult Career Center

High School Diploma -

Norwalk High School

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Emma Asbury