Emma Austin
New Berlin,WI
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel. Brings ability to quickly grasp work standards and best practices, delivering consistent and attentive service. Works best in busy settings with dynamic groups of people. Ready to use and develop communication and organizational skills in a hospital setting while furthering my education in a 2-2 Direct Admit Diagnostic Sonography program at Carroll University.
Overview
4
4
years of professional experience
Work History
Host/Expo/Runner
Tre Rivali
06.2025 - Current
- Managed reservation system, optimizing table turnover and guest flow
- Organized and scheduled reservations, banquet's, and events
- Answered phone for to go orders, questions, valet services, or other needs
- Assisted in training new hosts on service standards
- Monitored dining room and bar for guest satisfaction and addressed concerns promptly
- Maintained the cleanliness of dinning areas, outdoor seating, bar, lobby, and connected IHG hotel lobby areas
- Provided feedback on menu offerings based on guest interactions and preferences
- Explained dishes, wine menus, event details, and restaurant hours
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Assisted servers with food, beverages, and other table needs while staying on top of my own tasks
Cashier
Blain's Farm & Fleet
08.2024 - 02.2025
- Processed customer transactions efficiently via cash, coupon, gift card, credit, debit, and checks
- Maintained accurate cash drawer
- Trained new cashiers on procedures and customer service standards
- Resolved customer complaints/issues promptly, ensuring satisfaction
- Built relationships with regular customers and coworkers
- Helped customers complete purchases, locate items, join reward programs, navigate returns/exchanges, and placing holds on items for later pick up
- Restocked and organized merchandise in front lanes
- Stocked, tagged and displayed merchandise as required on the registers and front desk
Runner/Host/Expo/Busser
Natty Oaks Bar and Grill
01.2024 - 09.2024
- Coordinated with kitchen staff to maintain accurate orders and adjustments
- Assisted servers by cleaning and resetting tables, bringing out beverages, meals, and additional assistance during their meal
- Trained new runners to work efficiency in fast-paced environments
- Maintained cleanliness and organization of dining areas, bar, speak-easy, food preparation areas, and outdoor seating options
- Responded to phone calls and managed to-go orders
- Effectively coordinated live music events and shuttle busses for large groups from the restaurant
- Managed time efficiently while juggling multiple duties u, resulting in consistent performance.
Expo/Runner/Lead Busser
Tres Locos
07.2022 - 12.2023
- Ensured food and beverages arrived in a timely manner to ensure customer satisfaction
- Assisted kitchen staff in preparing dishes, sides, desserts, and food prep ensuring adherence to quality and safety standards
- Restocking supplies to support uninterrupted kitchen operations during peak hours.
- Communicated effectively with servers and kitchen personnel to flip tables and reduce wait times
- Monitored cleanliness of bar, dinning room, kitchen, and food prep stations, promoting a safe and organized environment for staff and customers
- Trained new team members on operational procedures, enhancing overall team performance and service quality
- Managed high-volume order tickets, prioritizing tasks for efficient workflow during peak hours to maintain efficiency
Education
Bachelor of Science - Diagnostic Sonography
Carroll University
Waukesha, WI06-2029
High School Diploma -
Eisenhower High School
New Berlin, WI06-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Exceptional communication
- Detail-oriented
- Professional appearance
- POS software
- Telephone reception
- Guest relations
- Task prioritization
- Workflow optimization
- Hospitality and accommodation
- Food allergy awareness
- Health standards
Timeline
Host/Expo/Runner
Tre Rivali
06.2025 - Current
Cashier
Blain's Farm & Fleet
08.2024 - 02.2025
Runner/Host/Expo/Busser
Natty Oaks Bar and Grill
01.2024 - 09.2024
Expo/Runner/Lead Busser
Tres Locos
07.2022 - 12.2023
Bachelor of Science - Diagnostic Sonography
Carroll University
High School Diploma -
Eisenhower High School