Emma Babakhanova
Glendale,CA
Summary
Hands-on, client-oriented banking professional able to implement creative strategies to execute goal oriented tasks. Dedicated to continuous improvement of modeling and statistical analysis and looking to build long-term career with established company. Versatile with expertise in operations and assistant branch management, possessing signing authority for various financial transactions with a proven track record in opening new business corporations.
Overview
13
13
years of professional experience
Work History
Sr. Utility Representative
Pacific Western Bank
Glendale, CA
03.2021 - Current
- Operations specialist and Assistant Branch Manager covering a range of responsibilities
- Holds signing authority for diverse financial transactions
- Proficient in opening new business corporations, managing CDs, and handling personal accounts
- Handles new account callbacks and prepares paperwork for the Treasury Management Department
- Accomplished in customer service, answering phone calls, and assisting walk-ins with banking needs
- Responsible for balancing the vault and conducting surprise cash counts for tellers
- Prepares branch certifications to ensure compliance
- Serves as one of the LA region auditors, conducting audits and reviewing production reports
- Offers support to multiple branches in the LA region
- Thrives in short-handed situations, efficiently processing teller transactions
Financial Service Representative III/Banker
ClearPath Federal Credit Union, FSR
12.2015 - 09.2019
- General administrative tasks such as emails, reports, document scanning, operations work.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Delivered informational sales presentations to potential investors to build symbiotic client relationships.
- Prospected and partnered with interested parties to develop investment plans and served as financial management advisor.
- Promoted insurance and products to individuals and businesses and analyzed and determined financial viability and productivity of target products and services.
- Researched banking guidelines and statutory requirements to stay updated on new laws and applications.
Personal Banker
Bank of America
06.2011 - 02.2015
- New accounts processing/DDA and Business accounts; IRA accounts and credit card accounts.
- Performed cash and check balancing to verify all daily and monthly cash accounts for accuracy.
- Improved decision-making by using current data on market conditions and individual financial situations.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Expanded customer relationships by maintaining regular follow-up processes and rapport with each customer.
- Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
Skills
- Time management
- Account maintenance
- Financial services
- Customer relationship building
- Risk management
- Account documentation
- Critical thinking
- Training & Development
- Data management
- Analytical
- Sales goals
- Financial markets
Timeline
Sr. Utility Representative
Pacific Western Bank
03.2021 - Current
Financial Service Representative III/Banker
ClearPath Federal Credit Union, FSR
12.2015 - 09.2019
Personal Banker
Bank of America
06.2011 - 02.2015
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