Emma Bacon
Los Angeles ,United States
Summary
Senior Enterprise Account Manager with 6+ years of experience in inside sales and a proven track record in managing large-scale business accounts. Demonstrates adeptness in strategizing and implementing effective sales tactics, negotiation, and relationship management. Strengths lie in acumen for identifying unique customer needs and delivering innovative solutions that boost revenue growth and market share gains. Previous work resulted in increased client retention rates and successful introduction of new products into competitive markets.
Overview
7
7
years of professional experience
Work History
Senior Enterprise Account Manager
ServiceTitan
Glendale, California
02.2025 - Current
- Managed key enterprise accounts, improving client satisfaction and retention.
- Developed strategic account plans aligned with customer needs and business goals, driving engagement.
- Coordinated cross-functional teams to deliver tailored client solutions, ensuring alignment with expectations.
- Conducted regular business reviews to assess account performance and opportunities.
- Established strong relationships with stakeholders to drive collaborative initiatives.
- Identified new business opportunities within existing accounts.
- Negotiated contracts with clients on pricing terms and conditions.
- Provided technical product demonstrations to potential customers.
Account Manager, Inside Sales
ServiceTitan
Glendale, CA
09.2021 - 02.2025
- Surpassed sales targets, achieving over 120% of goal in FY '23 and over 115% in FY '24.
- Implemented prospecting system that consistently generated new leads.
- Negotiated contracts with existing clients, increasing cash flow and strengthening customer relationships.
- Developed strategy to effectively manage 300+ emerging to enterprise accounts, improving engagement and retention.
- Assessed customer needs, clearly articulating product and service benefits to enhance satisfaction.
- Delivered demonstrations for over eight SaaS products using a consultative approach.
- Collaborated with Customer Success and Product teams to enhance customer experience and adoption.
Senior Sales Development Representative
ServiceTitan
Glendale
08.2020 - 09.2021
- Exceeded sales quota at over 100% attainment for four consecutive quarters, earning recognition as a top-performing sales representative and swift promotion into a closing role.
- Managed territory of 1,000+ potential customers, collaborating with industry experts and vendors to implement targeted outreach strategies that increased engagement.
- Generated net new leads and opportunities through networking, cold-calling, and other sales & marketing techniques.
- Assisted in developing commercial pipeline strategies.
Team Lead, Amazon Key for business Pilot
CLA Global
Sherman Oaks
09.2020 - 05.2021
- Led top performing nationwide sales team for Amazon Key for Business Pilot while overseeing territory management.
- Trained and developed team of 8-10 field sales representatives to enhance sales capabilities and achieve territory goals.
- Developed training materials for new team members to improve onboarding efficiency.
- Facilitated regular team meetings to discuss project updates and address challenges.
- Led cross-functional teams to enhance project collaboration and communication.
Field Account Executive, Amazon Key Pilot
CLA Global Inc
Sherman Oaks
05.2019 - 09.2020
- Developed prospecting and lead generation system to facilitate in-person demos with property managers, developers, and owners of multi-unit housing across LA County.
- Managed comprehensive sales cycle, including lead generation, field demonstrations, and contract negotiations.
- Collaborated with outsourced sales/marketing firm to successfully launch amazon key for business pilot in Los Angeles.
- Coordinated on-site device installations and managed post-installation account relationships.
Education
Bachelor of Arts - Business Communications
California State University, Channel Islands
Camarillo, CA06-2019
Skills
- Strategic account management
- Lead generation
- Sales forecasting
- Needs assessment
- Stakeholder management
- Contract negotiation
- Negotiation skills
- Negotiation tactics
- Salesforce CRM
- SaaS product knowledge
- Technical product demonstrations
- Cross-functional collaboration
- Pipeline management
- Relationship management
Timeline
Senior Enterprise Account Manager
ServiceTitan
02.2025 - Current
Account Manager, Inside Sales
ServiceTitan
09.2021 - 02.2025
Team Lead, Amazon Key for business Pilot
CLA Global
09.2020 - 05.2021
Senior Sales Development Representative
ServiceTitan
08.2020 - 09.2021
Field Account Executive, Amazon Key Pilot
CLA Global Inc
05.2019 - 09.2020
Bachelor of Arts - Business Communications
California State University, Channel Islands