Melinda D. Chaszeyka
Bountiful,UT
Summary
Relationship-driven Strategic Account Manager with a proven history of enhancing customer partnerships, increasing retention, and driving revenue growth. Expertise in aligning executives, addressing complex business needs, and linking customer priorities to impactful technology solutions. Employs a consultative approach to identify opportunities, position solutions, and influence stakeholders, effectively collaborating across organizations to meet customer objectives and foster sustainable growth.
Overview
11
11
years of professional experience
Work History
Senior Enterprise Account Manager
eHub
Sandy, UT
10.2025 - Current
- Own enterprise account strategy and executive relationships, aligning customer priorities with eHub’s SaaS and technology solutions to drive adoption, retention, and expansion.
- Developed account growth strategies by uncovering challenges, identifying expansion opportunities, and aligning customer needs with eHub capabilities.
- Led executive business reviews focused on business outcomes, value realization, operational efficiency, solution adoption, and future growth opportunities.
- Leveraged account intelligence, engagement trends, and adoption signals to prioritize opportunities and guide retention and growth strategies.
- Partnered cross-functionally with Sales, Product, Engineering, Support, and Operations to translate customer priorities into actionable solutions and strengthen account outcomes.
- Represented the voice of the customer internally, sharing market insights and emerging needs to inform product strategy and eHub’s evolving SaaS offering.
Strategic Account Manager (Impacted by RIF)
OnSolve
Utah
02.2024 - 09.2024
- Strengthened executive relationships, achieving over 90% client retention in complex SaaS environments.
- Grew $5M+ portfolio through consultative upsells, driving 30% year-over-year ARR growth.
- Negotiated multi-year contracts to enhance client commitment and stabilize revenue streams.
- Partnered cross-functionally with product marketing and support to accelerate adoption and improve customer outcomes.
- Monitored account health in Salesforce and Gainsight to customize solutions for evolving client needs.
- Applied MEDDIC sales methodology to ensure SaaS offerings aligned with client business objectives.
Senior Customer Success Manager
Genesys
Salt Lake City, UT
08.2023 - 02.2024
- Managed over $3 million in annual recurring revenue, achieving over 90% retention and 40% year-over-year growth through proactive account strategies.
- Drove growth through targeted upsell and cross-sell initiatives, negotiating multi-year contracts to enhance customer commitment.
- Facilitated consultative discussions with senior stakeholders, aligning cloud SaaS capabilities with measurable business outcomes.
- Utilized Salesforce and Gainsight to manage account plans, forecast renewals, and identify pipeline opportunities.
- Supported Onboarding and Customer Success for public-sector clients within FedRAMP environments, navigating complex requirements.
Account Manager
NICE inContact
Salt Lake City, UT
12.2019 - 05.2023
- Consistently exceeded growth targets in complex SaaS environment through strategic account planning.
- Executed cross-sell and upsell strategies, boosting average contract value by 35% annually.
- Cultivated executive relationships and led business reviews to uncover client needs and drive expansion opportunities.
- Employed Challenger Sale methodology to reshape customer perspectives and discover unmet needs.
- Leveraged Salesforce and Gainsight for accurate renewal forecasting and strategic prioritization of account opportunities.
Senior Customer Success Manager
Flexential
Salt Lake City, UT
10.2018 - 11.2019
- Identified customer needs and expanded existing accounts through solution-based upselling to exceed growth targets.
- Managed strategic enterprise accounts, achieving 25% year-over-year growth in average contract value through targeted account planning.
- Led executive discussions to understand business priorities and translate complex requirements into actionable solutions.
- Collaborated with engineering and program teams to ensure effective solution development and delivery.
Executive Customer Success Manager (Contract)
MobiChord, Inc.
Salt Lake City, UT
02.2018 - 10.2018
- Achieved 100% client retention through proactive account strategies that identified growth opportunities and mitigated churn risks.
- Spearheaded enterprise client success initiatives during organizational transition, achieving 100% retention and portfolio growth.
- Expanded client portfolios by 20% through consultative upsells and solution-based recommendations to strengthen loyalty.
- Managed enterprise client relationships across time zones, tailoring engagement strategies to increase satisfaction and boost feedback scores by 15%.
- Directed global account management team, driving improved client outcomes and performance under VP of Professional Services.
- Provided interim leadership during staffing transition, maintaining client confidence and achieving key objectives for stability.
- Utilized Salesforce (SFDC) and ServiceNow to monitor account health and forecast renewals, delivering insights that supported client adoption and expansion.
Client Engagement Manager
NCM Associates
Park City, UT
04.2015 - 02.2018
- Achieved 100% client retention and increased account value by 20% through proactive account strategy, solution-based upselling, and relationship expansion.
- Led post-sale client management and strategic pursuit planning, enhancing customer satisfaction and fostering long-term partnerships.
- Led global team of Account Managers, ensuring continuity across key client relationships and aligning with VP of Worldwide Professional Services and Customer Success.
- Conducted executive business reviews, translating customer feedback into actionable recommendations and strategic account plans.
Education
Bachelor of Science - Business Administration Management
San Jose State University
Associate of Arts - Outdoor Recreation
Cabrillo College
Skills
- Account management
- Client management
- Stakeholder management
- Strategic account planning
- Enterprise sales
- Revenue expansion
- Opportunity pipeline
- Consultative selling
- MEDDIC methodology
- Challenger Sales approach
- Salesforce proficiency
- Gainsight expertise
- Enterprise development
Leadership & Service
Member, National Ski Patrol
Patrol Director, Volunteer Staff | 2019–2024
Professional Ski Patroller | 2015–2026
Led teams and operational programs in a high accountability, safety critical environment, coordinating personnel, training, resources, readiness, and performance while fostering a culture of trust, teamwork, and accountability.
Timeline
Senior Enterprise Account Manager
eHub
10.2025 - Current
Strategic Account Manager (Impacted by RIF)
OnSolve
02.2024 - 09.2024
Senior Customer Success Manager
Genesys
08.2023 - 02.2024
Account Manager
NICE inContact
12.2019 - 05.2023
Senior Customer Success Manager
Flexential
10.2018 - 11.2019
Executive Customer Success Manager (Contract)
MobiChord, Inc.
02.2018 - 10.2018
Client Engagement Manager
NCM Associates
04.2015 - 02.2018
Bachelor of Science - Business Administration Management
San Jose State University
Associate of Arts - Outdoor Recreation
Cabrillo College