Ann Webster
IT Services ProfessionAL
Seattle,WA
Summary
Strategic and results driven professional with over 43 years of IT industry experience offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing strong relationships based on trust and establishing best practices and solutions to meet the customer's challenges.Extensive experience and expertise in Networking, Colocation, Cloud Services, Analytics and Security Services for Enterprise Customers. Proven ability in managing people and thrive in both independent and team environments.
Overview
45
45
years of post-secondary education
9
9
years of professional experience
Work History
Senior Enterprise Account Manager
Qwest Communications/CenturyLink/Lumen
Seattle, WA
1996 - Current
- Marketed and sold solutions and services to stakeholders across multiple levels of organization.
- Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
- Collaborated with customers to learn business operations and capitalize on upselling and cross-selling opportunities.
- Worked with service and project management departments to provide total support to clients.
- Demonstrated products, responded to questions, redirected concerns and overcame objections to close sales.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
- Brought in new customers and retained base through proactive management of individual needs and development of robust IT solutions.
Owner/President
Universal Telecom
University Place, WA
1987 - 1996
- Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Applied human resources expertise to optimize hiring, training and performance.
- Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Administrative Manager
Pacific NW Bell
Seattle, WA
01.1978 - 06.1987
- Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Education
No Degree - IT
Pacific NW Bell/Qwest/CenturyLink/Lumen
Seattle, WA 01.1978 - Current
No Degree - Business Administration
Seattle University
Seattle, WA 01.1978 - 06.1978
No Degree -
Tacoma Community College
Tacoma, WA 09.1978 - 06.1979
Skills
Sales Strategies
Timeline
No Degree -
Tacoma Community College
09.1978 - 06.1979
Administrative Manager
Pacific NW Bell
01.1978 - 06.1987
No Degree - IT
Pacific NW Bell/Qwest/CenturyLink/Lumen
01.1978 - Current
No Degree - Business Administration
Seattle University
01.1978 - 06.1978
Owner/President
Universal Telecom
1987 - 1996
Senior Enterprise Account Manager
Qwest Communications/CenturyLink/Lumen
1996 - Current
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