Emma Barcelona
CHESTER,NJ
Summary
I am a current marketing student and collegiate student-athlete with strong leadership, communication, and time management skills. I've proven ability to collaborate effectively, lead peers as a team captain, and uphold high standards of performance in both academic and athletic settings. I am also adaptable in customer service, operations support, and relationship building. Also a dynamic and reliable team player with a background in front-of-house operations and event management. I am known for effective coordination, conflict resolution, and maintaining high productivity under pressure. Ready to enhance team efficiency and guest satisfaction.
Overview
3
3
years of professional experience
Work History
Hostess
PH Steakhouse & Public House Hotel
Chester, New Jersey
05.2024 - Current
- Greeted and seated guests in a friendly and welcoming manner.
- Managed reservation system to organize guest seating efficiently.
- Coordinated with servers to ensure timely service for guests.
- Handled guest inquiries and resolved issues professionally.
- Managed guest check-ins and check-outs efficiently.
- Handled reservations using hotel management software.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Dog Walker
Wag! Dog Walking
Tampa, FL
01.2023 - Current
- Walked multiple dogs daily, ensuring their safety and well-being.
- Communicated with pet owners to provide updates on their dogs' activities.
- Managed feeding schedules and administered medications as needed.
- Developed positive relationships with dogs to promote trust and comfort.
- Attracted new clients through referrals and word-of-mouth marketing.
Game Day Assistant
University Of Tampa Athletics
Tampa, FL
09.2023 - 05.2024
- Assisted in game day operations and event management for athletic events.
- Set up and maintained equipment and facilities for sporting events.
- Coordinated with staff to ensure smooth execution of game day activities.
- Assisted in providing direction to guests about seating arrangements or other important information related to their visit.
Education
Marketing
The University of Tampa
Tampa, FLSkills
- Leadership and interpersonal: team leadership, mentorship, collaboration, positive team culture, conflict resolution
- Professional: customer service, front-of-house operations, scheduling and coordination, time management, reliability
- Technical: Microsoft Office Suite, Google Workspace, Adobe Creative Suite (foundational)
- Time management skills: balanced scheduling, effectively prioritize tasks to meet deadlines
- Adaptable, adjust plans efficiently to accommodate last-minute changes in practice, travel, or coursework
- Efficiency under pressure: maintain high productivity and focus during peak periods of competition and academic workload
- Discipline and work ethic: demonstrate resilience and commitment to long-term goals, and perform consistently under pressure during competitions and exams
Affiliations
University of Tampa Student Athlete
Timeline
Hostess
PH Steakhouse & Public House Hotel
05.2024 - Current
Game Day Assistant
University Of Tampa Athletics
09.2023 - 05.2024
Dog Walker
Wag! Dog Walking
01.2023 - Current
Marketing
The University of Tampa