Emma Beauchemin
Westerly,RI
Overview
6
6
years of professional experience
Work History
Waitress
The Haversham Tavern
Westerly, RI
12.2021 - Current
- Provide polite and exceptional service to each table.
- Demonstrate knowledge by guiding customers through all menus.
- Make dinner recommendations and answer any questions.
- Work with back of house kitchen staff to deliver food to guests in an orderly fashion.
- Garnish dishes and beverages to serve visually appealing menu items.
- Present food and beverages to guests at tables.
- Develop a rapport with customers to encourage regular business.
- Prepare checks, itemize total meal costs and taxes.
Patient Care Coordinator
Arrowhead Dental Associates
Charlestown, RI
08.2022 - 05.2023
- Answer incoming patient calls and emails.
- Manage patient accounts with confidentiality (abide by HIPPA regulations) to ensure the safety of patients' private information.
- Schedule patients to visit with Hygienists and/or Doctors in order for them to receive the necessary treatment.
- Discuss treatment costs, estimated copays and insurance coverage
- Take patient payments for dental treatment.
- Scan medical documents into patient charts.
- Greet patients when they enter the building, always in a friendly and welcoming manner.
- Use proper verbiage to express professionalism.
- Coordinate with Doctors, Hygienists, Assistants and other staff to ensure patients receive the best care possible.
Customer Service Associate
Stop & Shop
Westerly, RI
03.2021 - 08.2022
- Provided strong and helpful customer service skills to all patrons.
- Answered questions via phone as well as through the service desk in person.
- Kept shoppers informed and satisfied about upcoming sales.
- Assisted customers at checkout, helped pack groceries and gave customers a positive experience.
- Conducted refunds and resolved customer issues.
- Explained benefits, features and recommendations to maximize customer retention.
- Developed relationships with staff members to create an inclusive work environment.
- Assisted existing staff members in their development as an associate.
- Properly communicated with other departments as well as management staff.
Hostess
The Haversham Tavern
Westerly, RI
12.2017 - 12.2021
- Greeted all customers, properly communicated wait times and seating preferences.
- Answered incoming calls, took reservations and made note of any requests per customer.
- Operated the POS (Aloha) system efficiently to input takeout orders.
- Coordinated with back of house to maximize efficiency.
- Guided guests to designated tables, provided information about beverage and lunch/dinner menus.
- Monitored dining area to assess server capacity and estimate wait times.
- Acted as a senior employee to train new hosts/hostesses in the role.
Education
Bachelor of Arts - Fashion Merchandising & Management
Southern New Hampshire University
Hooksett, NH01-2026
Associate of Arts - Business Administration
Community College of Rhode Island
Warwick, RI12.2022
High School Diploma -
Chariho High School
Wood River Junction, RI06.2019
Skills
- Strong Customer Service, Communication and Interpersonal Skills
- Detail Oriented with exceptional Organizational Skills
- Proficient in Microsoft Office - Word, Excel, Access and PowerPoint/Strong typist
- 6 years of Restaurant Industry Experience
- Scheduling and Cash Handling Experience
- Retail Sales Experience/Merchandising
Personal Interests & Hobbies
- Hiking & Exercise
- Beach days
- Reading
- Fashion & Shopping
- Listening to music
- Baking & Cooking
- Quality time with friends & family
Timeline
Patient Care Coordinator
Arrowhead Dental Associates
08.2022 - 05.2023
Waitress
The Haversham Tavern
12.2021 - Current
Customer Service Associate
Stop & Shop
03.2021 - 08.2022
Hostess
The Haversham Tavern
12.2017 - 12.2021
Bachelor of Arts - Fashion Merchandising & Management
Southern New Hampshire University
Associate of Arts - Business Administration
Community College of Rhode Island
High School Diploma -
Chariho High School
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