Emma Bergeron
Rochester
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
1
1
year of professional experience
Work History
Server/Busser/Host
Pellegrinos Itln Kit Catrg Services
Tumwater
01.2024 - 03.2025
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees on restaurant procedures and plating techniques.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Bussed and reset tables in an orderly fashion.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Maintained a friendly attitude towards customers at all times.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
Skills
- Cash handling
- Customer service
- Team collaboration
- Employee training
- Time management
- Attention to detail
- Cleanliness standards
- Effective communication
- Problem solving
- Memory retention
- Guest engagement
- Supply restocking
- Professional appearance
- Food safety practices
- Multitasking and organization
Reference
- Malia Pellegrino
- (360)-556-7460
Timeline
Server/Busser/Host
Pellegrinos Itln Kit Catrg Services
01.2024 - 03.2025