Emma Bertok
Summary
Proven track record in enhancing tech support and community engagement at VBCPS Pembroke Elementary School, showcasing expertise in tech support for online learning while fostering strong community partnerships focused on the needs of the students social and emotional needs. Integrated support for the real world experiences these students experience.
Overview
38
38
years of professional experience
Work History
Technology Support Technician
VBCPS Pembroke Elementary School (Retired)
07.2007 - 06.2024
- Stayed current on industry trends, enabling informed decision-making when recommending solutions to meet the needs of the administration, parents and students.
- As site-based technology support contact, boosted help desk efficiency, implementing ticketing systems that streamlined communication between technicians and users.
- Mitigated security risks by implementing robust policies, procedures, and best practices for data protection.
- Managed inventory of technology equipment, ensuring all resources were available when needed for repairs or upgrades.
- Optimized network performance through regular monitoring and adjustments as needed to maintain an efficient working environment.
- Increased user adoption of new technologies through tailored training sessions designed for different learning styles.
- Coordinated efforts with vendors for timely delivery of replacement parts or services, minimizing disruption to end users'' work routines.
Partners in Education Coordinator/Military Liaison
VBCPS - Pembroke ES (RETIRED)
07.2007 - 03.2020
- Recruited, maintained and coordinated community organizations (business and faith) to partner with our school to enhance the community connection with the families. Developed plans strategically focused on the students needs socially and emotionally. As Military Liaison, planned and developed opportunities coordinated with military base personnel to bring their volunteers into the school to enhance the experiences of military connected students and general student body alike. Most proud of the focus on "HEROES" as each program emphasized our military partners as such. Reading Heroes to hear first graders read, Lunch Heroes, Bingo Heroes, Field Day Heroes, etc. These men and women proved priceless in our community for many years. They attended local restaurant fundraisers, commemorated armed forces anniversary dates with our school. Many came to after school tutoring sessions.
- Provided data, generated reports, and produced tracking documents for the division.
- Reported to the School Planning Council and the Office of Community Engagement team productivity with regular communication and progress updates..
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to staff and parent inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall school objectives, fostering a unified approach toward shared goals focusing on the needs of the students.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Many times our partners were nominated as VBCPS Model Partnerships. Our friends at the Calvary Baptist Church was recognized as a Model Partnership for their work with all students, military as well as non-military.
Data Support Specialist
VBCPS Pembroke Elementary School
07.2007 - 07.2015
- Contributed to the design and implementation of new database structures that supported the school's growth objectives effectively.
- Streamlined data workflows with the establishment of standardized protocols and procedures for data management.
- Provided timely support to end-users, resolving issues related to data access or manipulation, maintaining high levels of customer satisfaction.
- Supported project teams in their efforts by providing accurate, comprehensive datasets as required.
- Enabled better decision-making through meticulous analysis of collected data sets, providing actionable insights to stakeholders.
Parent Volunteer/Teacher Substitute/Office Assoc
VBCPS - Lynnhaven Elementary School
11.1999 - 06.2007
- Served as PTA Treasurer for several years. Continued to be an active member of the board to bring programs to the school that enriched the student needs recognizing those whose parent was deployed when appropriate to celebrate their "heroes", their moms and/or dads.
- Promoted student development and engagement by helping organize special activities. Mother of the Year, Father of the Year, Student Talent Shows, SPCA Spaghetti Night to highlight their best friends, their pets!
- Organized drives to gather classroom supplies or fundraise money.
- Assisted with classes by helping teacher carry out lessons and maintain organized spaces.
- Teacher Substitute as needed.
- Office Associate - 10 month - Various duties including admin, staff, parent and student interaction daily.
Assistant Vice President-Real Estate Finance
Signet Bank
03.1986 - 12.1996
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Collaborated with senior management to develop strategic initiatives and long term goals.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility and maximizing return on investments.
- Identified opportunities to improve business process flows and productivity.
Education
Mortgage Lending Diploma - Banking And Mortgage Lending
American Bankers Association
Norfolk VA06.1989
Associate of Applied Science - Accounting And Management
Tidewater Community College
Virginia Beach VA06.1982
High School Diploma -
Cox High School
Virginia Beach, VA06.1976
Skills
- Team Leader
- Program Process/Procedure Development/Implementation
- Program Management
- Staff Management
- Financial Analysis
Affiliations
- Licensed Virginia Realtor 2014 - Present
Additional Information
My 30+ years of experience working with Virginia Beach Schools prepared me for working with anyone affiliated with your Operation Hero Program. My work with the teachers in coordinating implementation of online learning and 1:1 work with students and their online experience brings with it an empathy for teachers. parents and students. I've interacted with the military connected students at Pembroke ES for many years. My own grandsons were once those students with my son's deployments to Afghanistan over a 10 year period. This also prepared me for the conversations with the military parent/grandparent as well.
Focus on the years of work with Community Engagement (formerly PIE) brings many networking opportunities for Operation Hero.
I hope to build the relationships fostered during my time working with PIE to enhance the program.
Lastly, I'm excited to work with our military heroes and their families again.
Timeline
Technology Support Technician
VBCPS Pembroke Elementary School (Retired)
07.2007 - 06.2024
Partners in Education Coordinator/Military Liaison
VBCPS - Pembroke ES (RETIRED)
07.2007 - 03.2020
Data Support Specialist
VBCPS Pembroke Elementary School
07.2007 - 07.2015
Parent Volunteer/Teacher Substitute/Office Assoc
VBCPS - Lynnhaven Elementary School
11.1999 - 06.2007
Assistant Vice President-Real Estate Finance
Signet Bank
03.1986 - 12.1996
Mortgage Lending Diploma - Banking And Mortgage Lending
American Bankers Association
Associate of Applied Science - Accounting And Management
Tidewater Community College
High School Diploma -
Cox High School
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