Emma Birkes
Farmington,MN
Summary
Driven and customer-focused banking professional passionate about making a positive impact on people. Excel in meaningful customer interactions and providing knowledgeable support to both customers and colleagues. Thrive in fast-paced, focused environments that challenge me to continuously learn and develop my skills. Seeking a role where I can offer tailored solutions, contributing to a seamless customer experience that aligns with my desire for variety and making a meaningful impact beyond transactional interactions.
Overview
6
6
years of professional experience
Work History
Universal Banker
Think Bank
12.2022 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions
- Explained banking products and services such as checking accounts, savings accounts and loans to potential customers
- Assisted customers with online banking setup and troubleshooting issues
- Verified customer identity through driver's license or other forms of identification
- Maintained records of customer interactions and transactions in accordance with bank policies to establish customer relationships
- Satisfied customers by consistently delivering fast, knowledgeable services for diverse banking needs
- Maintained accuracy in daily transaction reporting, reconciling discrepancies promptly to ensure seamless accounting operations within the branch.
Tanning Consultant
5 Dollar Tan
09.2018 - 11.2022
- Assigned clients to appropriate facilities based on desired treatments and health needs
- Educated clients on health and safety of tanning facilities and procedures
- Sold products to clients to increase salon profits and customer experience
- Informed and demonstrated how to use tanning equipment to new clients
- Utilized knowledge of tanning products and skin types to tailor customers' tanning experiences
- Exceeded monthly tanning product and membership sale quotas
- Maintained a clean and stocked front counter area
- Identified needs and coordinated plans for travel and out-of-town functions
- Developed and maintained courteous and effective working relationships
Caregiver
Personal
03.2021 - 08.2021
- Built a strong relationship with client to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping
- Documented patient mental status, sleep and eating patterns in medical record books
- Engaged patient in meaningful conversation, socialization and activity while providing personal care assistance
- Provided safe mobility support to help patient move around personal and public spaces
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing
- Supported client with mental support and physical activities to accomplish quality of life and sustain needs
Education
High School Diploma -
Lakeville North High School
Lakeville, MN06.2017
High School Diploma -
Northwest High School
Cedar Hill, MO04.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Customer Relationship Management (CRM)
- Product and service solutions
- Client Confidentiality
- Teamwork and Collaboration
- Effective Communication
- Adaptability and Flexibility
- Self Motivation
- Written Communication
Timeline
Universal Banker
Think Bank
12.2022 - Current
Caregiver
Personal
03.2021 - 08.2021
Tanning Consultant
5 Dollar Tan
09.2018 - 11.2022
High School Diploma -
Northwest High School
High School Diploma -
Lakeville North High School
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