Emma Boccia
Summary
Dynamic and friendly barista with a proven track record at Walt Disney World Resort, excelling in guest relations and service excellence. Recognized for attention to detail and time management, I foster a positive team environment while ensuring customer satisfaction and safety. Committed to creating memorable experiences through engaging interactions.
Overview
4
4
years of professional experience
Work History
Barista
Walt Disney World Resort
05.2024 - 05.2025
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Ensured guest safety by enforcing established rules and regulations throughout the park premises consistently.
- Demonstrated knowledge of park attractions, amenities, and services to provide accurate information to guests upon inquiry.
Bartender
Kemper Sports
02.2023 - 05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
Peets Coffee And Tea, & Santoro Coffee
09.2021 - 02.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
High School Diploma -
San Joaquin Delta College
Stockton, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
Timeline
Barista
Walt Disney World Resort
05.2024 - 05.2025
Bartender
Kemper Sports
02.2023 - 05.2024
Barista
Peets Coffee And Tea, & Santoro Coffee
09.2021 - 02.2023
High School Diploma -
San Joaquin Delta College
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