Emma Borrelli
Cleveland,OH
Summary
Accomplished Crisis Clinician with a proven track record, adept in crisis management and employing de-escalation techniques during psychiatric emergencies. Excels in enhancing community mental health awareness and safety through collaborative training programs. Skilled in mental health assessment and active listening, demonstrating adaptability and a commitment to continuous improvement in challenging environments.
Overview
7
7
years of professional experience
Work History
Crisis Clinician: Police Co-responder
FrontLine Service
02.2021 - Current
- Collaborates with law enforcement personnel during psychiatric emergencies to de-escalate volatile situations while ensuring the safety of all parties involved.
- Develops rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis assessments.
- Bridges communication and advocates for continuity of care between police, EMS, area hospital systems, crisis units, and community mental health and outreach agencies.
- Increases community awareness of mental health resources by conducting presentations and trainings, and regular involvement in professional collaborative workgroups.
Senior Instructor
Levine Security Solutions
07.2022 - Current
- As part of the School Transportation Active-Threat Response Training program, collaborates with safety and security experts to bring a mental health and crisis response lens to a 12-hour training curriculum.
- Facilitates de-escalation training with bus drivers and other school system employees that is designed to instill confidence and empower staff to make sound decisions in a full spectrum of crisis situations.
- Mentors new instructors and provides guidance on effective classroom management strategies and instructional techniques.
Intake & Assessment Counselor
Cleveland Clinic Foundation
06.2017 - 02.2021
- Provide intake, assessment, crisis intervention, consultation, case management, and referral functions in an emergency room setting.
- Work as a team with physicians, other hospital personnel, and mental health providers in the community to provide the best possible patient care for each unique individual.
Education
Master of Arts - Clinical Mental Health Counseling
John Carroll University
Cleveland, OH12.2016
Bachelor of Science - Photojournalism
Kent State University
Kent, OH08.2012
Skills
- Crisis Management
- De-Escalation Techniques
- Mental Health Assessment
- Suicide Prevention
- Active Listening
- Collaborative Approach
- Safety Planning
- Disaster Response
- Staff Training
- Problem-solving abilities
- Adaptability and Flexibility
- Patient Advocacy
- Continuous Improvement
Certifications & Awards
- US Department of Justice, Cleveland FBI - Certified Crisis Negotiator Training (October, 2023)
- Cleveland Division of Police Citizen Award (July 2023)
- Certified Clinical Trauma Professional (January 2021)
Timeline
Senior Instructor
Levine Security Solutions
07.2022 - Current
Crisis Clinician: Police Co-responder
FrontLine Service
02.2021 - Current
Intake & Assessment Counselor
Cleveland Clinic Foundation
06.2017 - 02.2021
Master of Arts - Clinical Mental Health Counseling
John Carroll University
Bachelor of Science - Photojournalism
Kent State University
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