Summary
Overview
Work History
Education
Skills
Timeline
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Emma Brewer

Miami,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficiency in writing and editing.

Overview

2
2
years of professional experience

Work History

Customer Care Representative/Peer Trainer

FIU Parking & Transportation
06.2023 - Current
  • Managed high call volume with professionalism and efficiency.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Navigated multiple computer systems and applications to find information.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Processed live information through data entry and record keeping.

Restaurant Team Member

Crepe King FIU
05.2022 - 06.2023
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Cultivated warm relationships with regular customers.
  • Trained new employees by demonstrating tasks and coaching during daily activities.

Receptionist

SMP Tutoring
12.2021 - 06.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email and telephone.

K-12 Tutor

SMP Tutoring
12.2021 - 06.2022
  • Established a positive learning environment by fostering open communication and encouraging active participation from all students.
  • Evaluated student progress regularly through assessments, providing constructive feedback to director for lesson plan development.
  • Provided homework assistance using specific curriculum and materials.
  • Focused on building confidence in reading and writing subjects among K-12 students through clear explanations of structural strategies.

Education

Bachelor of Arts - English Writing And Rhetoric

Florida International University
Miami, FL
06.2025

Skills

  • Customer Service
  • Data Entry
  • Payment Processing
  • Appointment Scheduling
  • Database Research
  • Microsoft Office

Timeline

Customer Care Representative/Peer Trainer

FIU Parking & Transportation
06.2023 - Current

Restaurant Team Member

Crepe King FIU
05.2022 - 06.2023

Receptionist

SMP Tutoring
12.2021 - 06.2022

K-12 Tutor

SMP Tutoring
12.2021 - 06.2022

Bachelor of Arts - English Writing And Rhetoric

Florida International University

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