Emma Brito
Providence
Summary
Professional service relations and animal conventional and holistic health specialist.. Possesses excellent communication, attention to detail, and customer/patient service skills to deliver quality patient care. Operates professionally on optimism and a short learning curve and can work under various task pressures. Looking to learn more skills and utilize current skills and knowledge that can be used diversely.
Overview
6
6
years of professional experience
Work History
Lead Veterinary Technician and Reception Clerk
Titan Veterinary Clinic
01.2018 - 09.2021
- Performed skilled nursing care tasks such as wound dressings changes, administering vaccinations and medications or IV catheter placements under veterinarian supervision.
- Streamlined inventory management processes to maintain optimal levels of medical supplies and equipment for daily clinic operations.
- Managed social media presence
- Coordinated with external laboratories for prompt and accurate diagnostic test results, aiding veterinarians in determining the best course of treatment.
- Maintained detailed medical records for each patient, resulting in accurate diagnoses and effective treatment plans.
- Assisted veterinarians with surgical procedures, ensuring accurate preparation of instruments, medication administration, anesthesia, monitoring and post-operative care.
- Administered laser therapy treatments to patients.
- Conducted diagnostic testing including blood draws and analysis, urinalysis, radiographs for accurate diagnosing of various medical conditions in animals.
- Reduced patient stress by providing compassionate handling and creating a calm atmosphere during examinations and treatments.
- Educated pet owners on preventative care measures such as vaccinations, dental care, nutrition management, parasite control strategies to improve pet health outcomes.
- Continuously updated professional knowledge of advancements within veterinary medicine to provide optimal care for patients.
- Improved client relationships by addressing concerns promptly, offering helpful advice, and ensuring clear communication between clients and the veterinary team.
- Restrained animals to protect veterinarians from potential harm.
- Triaged incoming patients to determine treatment needs and urgency of care; providing emergency care when needed.
- Administered medications to animals in treatment and documented changes in condition.
- Inspected samples underneath a microscope and made diagnoses to present to the DVM
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Performed dental cleanings using ultrasonic scaler.
- Administered oral or topical medications to patients as specified by veterinarian in animal's medical record.
- Demonstrated excellent multitasking skills under pressure during peak hours of operation without compromising quality of service delivered.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer issues and complaints.
- Handled multiple currency transactions and maintained sales and payments records accurately.
Holistic Veterinarian Assistant and Clerk
Sharon R. Dolittle DVM.
01.2016 - 01.2017
- Increased clinic efficiency by maintaining clean examination rooms and preparing them for each appointment.
- Promoted a balanced approach to diet and lifestyle through evidence-based guidance, fostering long-lasting healthy habits among clients.
- Worked flexible hours across night, weekend and holiday shifts.
- Supported veterinarian as a surrogate for the use of applied kinesiology to help diagnose patients.
- Supported veterinarian and patients during chiropractic practices.
- Supported veterinarian during long distance diagnostics.
- Prepared herbs for patients as directed by veterinarian.
Education
Associate of Science - Veterinary Science And Technology
Penn Foster College
Remote Out Of ArizonaSkills
- Animal restraint techniques
- Social media management
- Medical record-keeping and billing
- Customer service
- Problem-solving abilities
- Data entry
- Money handling
- Microsoft excel
- Microsoft outlook
- Scheduling
- Call center operations
- Administrative support
- Documentation
- De-Escalation techniques
- Medical history collection
- General anesthesia/surgical assistance
- Diagnostic imaging (U/S & radiology)
- Pharmacy
- Veterinary IV technology (blood collection, IV catheter placement, fluid drips, medication etc)
- Laser therapy
- Quarantine medical treatments and protocol
Hobbies
I enjoy spending time with family, hiking, kayaking, and being outdoors in my free time amongst many things.
Timeline
Lead Veterinary Technician and Reception Clerk
Titan Veterinary Clinic
01.2018 - 09.2021
Holistic Veterinarian Assistant and Clerk
Sharon R. Dolittle DVM.
01.2016 - 01.2017
Associate of Science - Veterinary Science And Technology
Penn Foster College
Similar Profiles
EMMA W. SMITHEMMA W. SMITH
Veterinary Receptionist at Titan Veterinary ClinicVeterinary Receptionist at Titan Veterinary Clinic
Nichole BaxleyNichole Baxley
HOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary ClinicHOSPITAL ADMINISTRATOR at Rose Veterinary Hospital & Mountain Rose Veterinary Clinic
Melissa Mei Chen LiuMelissa Mei Chen Liu
Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)Head Registered Veterinary Technician /Shift Supervisor at Toronto Veterinary Clinic (Sister Clinic of Eglinton Hwy 10 Vet Clinic)
CHRISTIN CIANOCHRISTIN CIANO
ESL Teacher at Everett Public SchoolsESL Teacher at Everett Public Schools
Solomon PayeSolomon Paye
Bench/Assy Cell Operator I at Pratt & WhitneyBench/Assy Cell Operator I at Pratt & Whitney