Emma Brown
Sioux Falls,SD
Summary
Proven leader with a knack for establishing professional relationships, showcased during my tenure at South Dakota State as an Admissions Ambassador. Expert in effective customer communication and social media proficiency, I excel in engaging clients and fostering student relations, significantly enhancing community engagement without relying on numerical achievements.
Overview
10
10
years of professional experience
Work History
Admissions Ambassador
South Dakota State
08.2023 - Current
- Learned great people skills
- Met former SDSU alumni and their families at events
- Gave tours to families and interested future students
- Helped with freshman move-in day annually
- Improved communication skills
Retail Worker
Falls Park Visitor and Information Center
05.2022 - Current
- Informed guests on the city's history
- Helped guests plan activities for the day
- Sold souvenirs and counted number of guests
- Alerted individual in charge when things needed to be fixed/changed
- Gained communication skills with co-workers and guests
Pet Sitter/Babysitter
Friends & Family
01.2015 - Current
- Ensured pets were comfortable after owners left
- Walked dogs multiple times a day to get exercise
- Spent time with pets as often as possible
- Worked babysitting schedule to fit parents' schedule
- Made good relationships with kids so they are comfortable
- Helped girls with lemonade stand and Girl Scout cookie selling
Server
Touchmark at All Saints
03.2018 - 01.2021
- Created relationships with residents; two came to my dance recital
- Served residents in formal dining style
- Ensured residents and fellow staff were as safe as possible during COVID
- Prepared dining room, including folding napkins
- Cleaned kitchen and dining room following meals
Education
South Dakota State University
Brookings, SD05.2026
High School -
Washington High School
05.2022
Skills
- Professional relationship creation
- Effective customer communication
- Social media proficiency
- Written and verbal communication
- Leadership qualities
- Prospective client engagement
- Student relations
References
- Ryan Vande Kieft, Assistant Director of SDSU Admissions- ryan.vandekieft@sdstate.edu, (605) 690-4308
- Zane Lodmell, Host City Manager- Zane@ExperienceSiouxFalls.com, (605) 373-2026
- Heather Solberg, Associate Professor- heather.solberg@sdstate.edu, (605) 366-1271
Other Experiences
Studied Abroad, Amsterdam, Paris, London- May 2024
-Gained independence while traveling abroad
-Experienced three different cultures from each country
-Problem-solved when it came to language barriers
- Experienced presentations with local city professionals on how they do their job
- Collaborated with group members on daily assignments
-Adjusted to local culture and customs of each country when needed
- Global Ambassador, 2023 to present
-Monthly meetings with other students who have studied abroad
- Represented the study abroad office at academic fairs
- Talked about abroad experiences with students who were looking to study abroad
- Discussed content ideas for social media and how to engage students
- Executive Board Member for school organization- November 2022 to present
-Designed social media posts for club Instagram
- Learned how to find trends and what the audience would like
- Helped plan meetings, book rooms, plan events, etc.
- Talked with club members about their likes and input on what could make the club better
- Problem-solved when issues came up
- Organized and helped design float for annual Hobo Day Parade
- Studied Abroad, France, Germany- August 2022
- Experienced two foreign countries
- Learned to navigate on my own
- Time management
- Led daily group project on what we were doing that day
-Played with children and interacted with families in a refugee camp
-Open minded when it came to cultural differences
Timeline
Admissions Ambassador
South Dakota State
08.2023 - Current
Retail Worker
Falls Park Visitor and Information Center
05.2022 - Current
Server
Touchmark at All Saints
03.2018 - 01.2021
Pet Sitter/Babysitter
Friends & Family
01.2015 - Current
South Dakota State University
High School -
Washington High School
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