Summary
Overview
Work History
Education
Skills
Timeline
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Emma Buatti

Livonia,MI

Summary

Accomplished Senior Barista at Biggby, renowned for pioneering popular specialty drinks and enhancing customer satisfaction through exceptional service. Leveraged advanced coffee knowledge and team leadership to mentor new staff, ensuring top-notch beverage quality and cleanliness and demonstrated mastery in sensory evaluation and food safety compliance, significantly improving service efficiency and customer experience.

Overview

3
3
years of professional experience

Work History

Senior Barista

Biggby
05.2021 - Current
  • Ensured consistent adherence to company policies regarding cash handling procedures and employee conduct guidelines.
  • Streamlined beverage preparation, resulting in reduced wait times for customers.
  • Innovated new drink recipes that became popular menu items among regular patrons.
  • Trained new baristas on coffee brewing techniques, equipment use, and customer service skills.
  • Implemented quality control measures for consistently high-quality beverages served every time.
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly demeanor.
  • Maintained cleanliness of the work area and equipment to ensure compliance with health code regulations.

Education

High School Diploma -

Stevenson High School
Livonia, MI
06.2023

Skills

  • Specialty drink creation
  • Cleanliness standards
  • Sensory evaluation
  • Food Safety Compliance
  • Advanced coffee knowledge
  • Friendly and outgoing
  • Exceptional customer service
  • Team Leadership
  • Active listener

Timeline

Senior Barista

Biggby
05.2021 - Current

High School Diploma -

Stevenson High School

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Emma Buatti