Emma Burgard
Geneva,OH
Summary
Dedicated hospitality and customer service worker with experience as a barista, barback, and busser. Skilled in delivering excellent guest experiences, supporting fast-paced teams, and maintaining organized, well-stocked workstations. Strong background in customer communication and teamwork, with additional internship experience in the Athens County Municipal Court for CASA.
Overview
5
5
years of professional experience
Work History
Barista
Ohio University Cafes
02.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Barback/Restaurant Busser
Ferrante Winery & Ristorante
04.2020 - Current
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Greeted customers and provided friendly, knowledgeable service.
Education
No Degree - Criminology And Sociology
Ohio University
Athens, OH12-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Decision-making
- Hard working
Timeline
Barista
Ohio University Cafes
02.2024 - Current
Barback/Restaurant Busser
Ferrante Winery & Ristorante
04.2020 - Current
No Degree - Criminology And Sociology
Ohio University
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