Emma Carpenter
Santa Claus,IN
Summary
Previous Cashier, Housekeeper, and Guest Services Employee skilled at managing money, assisting customers with daily needs, and keeping the environment around the workplace clean and sanitized. Also has excellent multitasking, organizational and time management abilities. Reliable in team-oriented, and high intensity situations. Familiar with the job title of being a Nurse, and is adaptable to new processes and procedures.
Overview
3
3
years of professional experience
Work History
Guest Services
Lake Rudolph
Santa Claus , IN
2023.06 - 2023.08
- Performed opening and closing duties according to established procedures.
- Resolved customer complaints in a timely manner.
- Provided excellent customer service by listening attentively to customer inquiries and requests.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Assisted customers with product selection and answered questions about products, prices, availability, product uses, and credit terms.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Greeted customers in a friendly and professional manner.
- Showed guests to their campsites in a timely manner
- Welcomed customers, offering assistance to help find camp sites effectively
- Processed customer transactions accurately and efficiently.
Housekeeper
Lake Rudolph
Santa Claus , IN
2022.05 - 2022.08
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Observed proper use of chemicals when cleaning various surfaces.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Sanitized all areas of the hotel lobby and public restrooms.
Cashier
Holiday Foods
Santa Claus , IN
2020.05 - 2020.08
- Answered customer questions and provided store information.
- Processed refunds for worn, damaged and broken merchandise.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered customer inquiries regarding store policies and procedures.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Helped customers find specific products, answered questions and offered product advice.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Education
High School Diploma -
Heritage Hills High School
Lincoln City, IN05.2023
Some College (No Degree) - Nursing
Vincennes University
Jasper, INSkills
- Task oriented
- Good organizational skills
- Process Improvements
- Work Planning and Prioritization
- Documentation and Reporting
- Good collaboration skills
- Customer Service
- Inventory Stocking
- Customer Relations
- Adaptable and Flexible
- Active Listening
- Creative Thinking
- Cleaning and Sanitizing
- Team Collaboration
- ID Verification
- Order Taking
- Analytical Thinking
Accomplishments
- Received Academic Honors Diploma
- Scholastic Excellence Award from College
- Leadership Award given in Sports consisted of Track and Field, and Competitive Cheerleading
Affiliations
- Being available at wrestling tournaments, including High School, Travel, College, and National Levels
- Practice my artistic abilities in my free time
- Watch ER stories on television along with other Medical shows
References
References available upon request.
Timeline
Guest Services
Lake Rudolph
2023.06 - 2023.08
Housekeeper
Lake Rudolph
2022.05 - 2022.08
Cashier
Holiday Foods
2020.05 - 2020.08
High School Diploma -
Heritage Hills High School
Some College (No Degree) - Nursing
Vincennes University
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