Nicole Pacheco
Wellington
Summary
Dependable professional with strong customer service skills and bilingual communication. Experienced in enhancing guest experiences and efficiently managing operational tasks.
Overview
3
3
years of professional experience
Work History
Guest Services
Bolay Restaurant
Wellington
04.2024 - Current
- Interacted daily with guests to deliver friendly service and promptly address their needs.
- Handled guest complaints professionally and empathetically to foster positive resolutions.
- Supervised daily operations to enhance guest experiences and uphold service standards.
- Trained staff on customer service standards and restaurant policies.
- Collaborated with team members to ensure smooth operations during peak hours.
- Assisted in maintaining cleanliness and organization of dining areas.
Volunteer
Cresthaven Senior Living
02.2023 - 03.2024
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Provided exceptional support for event management tasks, resulting in smoothly executed functions that exceeded expectation
Education
Bachelor of Science - Nursing
Palm Beach State College
Lake Worth, FL01-2028
High School Diploma -
Palm Beach Central
Wellington05-2024
Skills
- First Aid/CPR Certified
- Bilingual, Fluent Spanish Speaker
- Task prioritization
- Customer service
- Staff training
- Quality assurance
- Dependability
- Cash handling expertise
- Strong work ethic
- Professionalism
- Positive and professional
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Guest Services
Bolay Restaurant
04.2024 - Current
Volunteer
Cresthaven Senior Living
02.2023 - 03.2024
Bachelor of Science - Nursing
Palm Beach State College
High School Diploma -
Palm Beach Central