Emma Case
Blanchester
Summary
Customer service- focused team leader with 4 years of food service experience and 2 years as a manager in a fast-paced pizza restaurant. Proven ability to train staff, resolve customer issues, manage daily operations, and maintain a well organized, clean, efficient work environment. Dependable, fast-learning, and committed to delivering positive customer experiences.
Overview
4
4
years of professional experience
2023
2023
years of post-secondary education
Work History
Manager/Cook Shift Leader
Chubby’s pizza
Blanchester
08.2021 - Current
- Supervised daily operations to ensure smooth service and efficiency.
- Trained new staff on customer service and food preparation standards.
- Managed inventory levels to maintain stock and reduce waste.
- Resolved customer complaints quickly to maintain high satisfaction levels.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Supervised kitchen staff during peak hours to ensure smooth operations.
- Maintained cleanliness and organization of the kitchen workspace.
- Organized the work area for efficient functioning during shifts.
Education
Blanchester High School
Blanchester, OHSkills
- Customer service
- Inventory management
- Staff training
- Quality control
- Time management
- Decision making
- Stress management
- Problem solving
- Effective communication
- Staff management
- Reliability
- Organizational skills
- Work ethic
- Multitasking
- Attention to detail
Timeline
Manager/Cook Shift Leader
Chubby’s pizza
08.2021 - Current
Blanchester High School