Emma Castillo
Oak Park,MI
Summary
Skilled Human Resources Specialist with background in managing comprehensive HR tasks, including recruitment and employee relations. Possess strong communication, negotiation, and conflict resolution skills to effectively address and improve workplace dynamics. Adapt at navigating complex HR software systems to streamline administrative processes.
Overview
6
6
years of professional experience
Work History
Human Resources Specialist
Spirit Airlines Inc.
Miramar, FL
03.2023 - Current
- Provided essential support to address individual HR needs of employees.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Assisted employees with enrolling in benefit plans and explained plan options.
- Provided training and support to HR team members on benefits administration best practices.
- Helped coordinate annual open enrollment process, including preparation of materials, presentations, and employee support.
- Verified employment history of job applicants by contacting employers, completing reference checks and obtaining necessary documents.
- Developed metrics and reports to analyze HR effectiveness and identify areas for improvement.
- Educated team members on HR policies and procedures, benefit plan designs and enrollment, and Leave of Absence.
Customer Service Representative
Cancer Diagnostics Inc.
Durham, NC
09.2022 - 03.2023
- Answered incoming calls, chats and emails, providing frontline customer support or assistance with product and service transactions.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Educated customers on special pricing opportunities and company offerings.
- Place a high volume of customer orders for fulfillment with accuracy and efficiency
- Review customer orders for accuracy and/or issues.
- Review and authorize customer returns.
- Mentored new employees on procedures and policies to maximize team performance.
Data Entry Specialist
Trench Plate Rental Co, Inc.
Downey, CA
12.2021 - 04.2022
- Completed accurate and efficient data entry and database updates to support business operations.
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to support audits.
- Drafted reports to deliver information to upper management and stakeholders.
- Identified errors in data entry and related issues by mentioning to supervisors for resolution.
- Gathered and documented statistical information to generate reports.
- Coordinated, scheduled and executed in-depth data entry projects.
- Responded to daily inquiries and requests within mandated timeframe to meet deadlines.
- Supported document reviews by locating and providing required data, reporting on input procedures and other relevant circumstances as necessary.
Administrative Assistant
International Corporate Advisors
Irvine, CA
01.2019 - 09.2021
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated appointments, meetings and conferences.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Provided secretarial and office management support while building cooperative working relationships.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
Education
Some College (No Degree) -
Santiago Canyon College
Orange, CA06-2025
High School Diploma -
Orange High School
Orange, CA06.2019
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Microsoft Office
- Customer Service
- Issue and Complaint Resolution
- Translation and Interpretation
- Time Management
- Spanish Fluency
- Benefits Administration
- Policies implementation
- HR services
Languages
Spanish
Native/ Bilingual
Timeline
Human Resources Specialist
Spirit Airlines Inc.
03.2023 - Current
Customer Service Representative
Cancer Diagnostics Inc.
09.2022 - 03.2023
Data Entry Specialist
Trench Plate Rental Co, Inc.
12.2021 - 04.2022
Administrative Assistant
International Corporate Advisors
01.2019 - 09.2021
Some College (No Degree) -
Santiago Canyon College
High School Diploma -
Orange High School